Technical Account Manager Service

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Service Team Leader __ Your Role and Responsibilities In this role, you will have the opportunity to play a critical role in ensuring customer satisfaction and loyalty in your assigned accounts. Each day, you will assist with customers’ technical requests and engage with colleagues to take care of any technical issues. You will also showcase your expertise by managing service contracts deliverables, on time delivery, customers’ requirements, and financial Key Performance Indicators (KPI), while keeping track of performance metrics and communicating progress to internal and customer stakeholders. - Work model: #LI-Hybrid In this role, you’ll help run what runs the world by taking on meaningful work that drives real impact, as you will be accountable for: Delivering exceptional customer service and consistently exceeding customer expectations. Anticipating customer needs and proactively supporting assigned accounts through strong account knowledge. Managing service contracts, ensuring on-time delivery, meeting customer requirements, and tracking financial and operational KPIs. Driving contract renewals and identifying opportunities to expand service agreements and sales system. Measuring, reporting, and presenting the value of delivered services to key customer stakeholders. Developing lifecycle plans and evolution strategies for customer assets in collaboration with technical experts. Building strong relationships with customers and collaborating across cross-functional teams to ensure successful service delivery. Coordinating external resources, supporting contract growth opportunities, and ensuring compliance with HSE and integrity standards. Developing and managing service engineering projects, such as automation system migrations or upgrades. Managing and coordinating on-site preventive or corrective maintenance activities, as well as remote support Participating in an on-call rotation to provide support outside standard working hours Qualifications for the Role Senior experience in relevant industry. Strong technical, interpersonal, communication, and self-management skills, with the ability to work independently and proactively. Proven ability to build and maintain effective relationships with customers, key accounts, and sales teams. Solid knowledge of control logic design for power generation systems, including DEHC, BMS, boilers, and related applications. Experience with power market software applications, including Reactive Power Regulation (SART) and Primary Frequency Regulation systems. Expertise in ABB automation and control technologies, including INFI90, Harmony, S+ Suite, AC800F, AC800M, S800, and AC500 platforms. Understanding of industrial communication protocols such as Profibus (Master/Slave), OPC, Modbus, and similar standards. Knowledge of cybersecurity regulations applicable to power generation facilities Excellent command of Italian and English, and willingness to travel domestically and potentially internationally. Compensation Package As part of our commitment to transparency, we want to share the compensation details for this position: Applicable CBA: Metalmeccanico Minimum annual salary: € 48.000 Variable Pay: Eligible for Company Productivity Bonus (To be adjusted based on the grade) The offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards. Benefits as per policy Flexible working hours, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their families Welfare plan with a wide range of personalized services Canteen or meal vouchers provided More about us The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division’s goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle. Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World. #ABBCareers #RunwithABB Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.