Technical Consultant (Onsite)

Job Description

Who we are?

With offices in Kuwait City, Baku, Dubai, and Istanbul, we are providing services across 32 countries from Hong Kong to the UK. Since 2010, Fineksus has been recognized by the SWIFT Partner Management for its Service Delivery Centre in implementing, integrating and upgrading services for SWIFT products and solutions. Since 2018, Fineksus has also been compliant with the Shared Infrastructure Programme required by SWIFT. In 2025, we joined the cleversoft group—a leading German software company—strengthening our presence in the global Fintech and RegTech space. We leverage machine learning and develop new financial crime detection techniques to ensure more efficient and effective AML compliance. Fineksus is the smart choice for financial institutions aiming to adapt to the ever-increasing demands of compliance in the financial industry.

We are currently seeking a motivated "Technical Consultant" to join our Implementation & Support Team in Dubai. The successful candidate will work under the supervision of the Implementation & Support Department Manager. As part of the role, the Technical Consultant will participate in an on-call rotation and occasionally perform on-site visits to customer locations for implementation, troubleshooting, or support activities.

The responsibilities will include:

• Participating in the day-to-day administration and management activities of SWIFT and PayGate applications.
• Participating in implementation, upgrade, and patch installation activities for SWIFT and PayGate applications.
• Monitoring SWIFT and PayGate applications to ensure high availability.
• Identifying problems and participating in problem management/resolution by collecting and analyzing necessary logs.
• Collaborating with the development team for the testing of PayGate applications.
• Providing remote or on-site support services to our customers during business hours and after business hours (on-call rotation).
• Performing regular health checks on customer systems.
• Assisting with disaster recovery (DR) and business continuity planning (BCP) solutions.
• Preparation of technical documentation and best practice guidelines.
• Providing technical guidance and best practice recommendations to customers.

Professional skills and knowledge:

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• Minimum 2-3 years of experience in supporting multi-tiered applications or IT systems.
• Strong knowledge of IP Networking fundamentals.
• Strong knowledge of Windows Server operating systems.
• Good working knowledge of SQL Database Administration (querying, maintenance).
• A strong team player with the ability to work independently when required.
• Fluent in English (Written and Spoken).
• Cyber security knowledge is an asset.
• UNIX / Linux operating systems knowledge is an asset.

Supporting skills:

• Analytical Thinking: Ability to analyze complex technical issues, interpret logs and system data, and identify root causes effectively.
• Agility: Capability to adapt quickly to changing priorities, customer needs, and evolving technical environments.
• Resilience: Ability to remain effective under pressure, especially during incidents, on-call rotations, and time-critical situations.
• Communication: Clear and effective communication with customers, internal teams, and stakeholders, both verbally and in writing.
• Quality Orientation: Strong attention to detail and commitment to delivering reliable, stable, and high-quality technical solutions.
• Customer Focus: Proactive approach to understanding customer needs and delivering solutions that enhance customer satisfaction and trust.
• Problem Solving: Structured and solution-oriented mindset to troubleshoot issues and implement effective, sustainable resolutions.

What’s in it for you?

At Fineksus MENA, we believe your work should elevate your life—professionally and personally. That’s why we offer a comprehensive benefits package designed to support your well-being, growth, and comfort while living and working in Dubai:

• Housing Allowance: We provide a competitive housing allowance to support your living arrangements in Dubai.
• Transportation Support: Your commute is covered—whether you're traveling to the office or attending client meetings.
• Mobile Phone & SIM Card Allowance: Stay connected with a company-provided mobile line and monthly phone allowance.
• Medical Insurance: Your health matters. Enjoy full medical coverage starting on your first day.
• Annual Flight Ticket: Each year, we provide a round-trip flight ticket to your home country.
• Hybrid Working Model: Flexibility matters. Benefit from a balanced hybrid schedule combining remote and on-site days.
• Performance-Based Bonuses: Your contributions are acknowledged through competitive, performance-driven bonus structures.
• Technical Training & Development: Enhance your skills with access to technical training programs.
• Special Occasion Gifts: We celebrate important moments with thoughtful gifts on special days.
• Social Events: From happy hours and iftar dinners to company gatherings, we love bringing people together and strengthening team spirit.