Technical Customer Support

Tier 1 Customer Support Specialist Location Brazil | Remote Why You Should Join Fluke Reliability? At Fluke Reliability, we help organizations improve asset performance, reduce downtime, and make smarter maintenance decisions through innovative software solutions. As a Tier 1 Customer Support Specialist , you will be the first point of contact for customers using our software products. You'll play a critical role in delivering an exceptional customer experience by helping users resolve technical issues and get the most from our solutions. This is an excellent opportunity for someone who enjoys problem-solving, technology, and helping people succeed. You'll join a collaborative and growing team that is committed to professional development and offers opportunities to advance into areas such as Account Management, Professional Services, Sales, and Technical Support. What You'll Do? Provide first-level technical support for Fluke Reliability software applications in Microsoft and web-based environments. Respond to customer inquiries through phone, email, chat, and virtual meetings. Troubleshoot software issues using strong analytical and problem-solving skills. Investigate and identify solutions while keeping customers informed throughout the support process. Accurately document customer issues, troubleshooting steps, and resolutions. Collaborate with teammates and cross-functional partners to deliver high-quality customer support. Manage multiple priorities in a fast-paced environment while maintaining attention to detail. Build a strong understanding of Fluke Reliability products and continuously expand your technical knowledge. Deliver a positive and customer-focused experience with every interaction. What You Bring? Required Qualifications Experience solving technical or customer-related problems in a professional environment. Strong written and verbal communication skills, including the ability to explain technical concepts clearly. Excellent troubleshooting and analytical thinking abilities. Strong organizational skills and the ability to manage multiple tasks effectively. Self-motivated with the ability to work independently and as part of a team. Commitment to delivering excellent customer service. Preferred Qualifications Bachelor's degree or equivalent combination of education and experience. Previous customer support, technical support, help desk, or service experience. Experience working with software applications, SaaS platforms, or web-based technologies. Basic knowledge of databases or database concepts. Mechanical aptitude or experience supporting industrial, manufacturing, or engineering-related products. What You'll Get? The following benefits should be customized based on the company's offerings before posting. Competitive compensation package. Remote work flexibility across Brazil. Opportunities for career growth and internal mobility. Comprehensive onboarding and product training. Ongoing learning and professional development opportunities. Collaborative, supportive, and inclusive team environment. Exposure to innovative technology and global customers. Health and wellness benefits. Paid time off and company-recognized holidays. Employee assistance and well-being programs. #LI-NL1 #LI-Remote Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Fluke Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].