Technical Enablement Manager

Technical Enablement Manager About the role The Senior Technical Enablement Specialist will design, deliver, and scale enablement programs that empower the technical side of GTM teams and their partners to adopt and maximise the solutions. This role bridges Product, Engineering, Solution Engineering, and Customer Experience Managers, ensuring technical audiences have the knowledge, tools, and confidence to drive secure outcomes. We are looking for someone who brings deep enablement and instructional-design expertise to complement a technically strong team, and who can introduce fresh perspectives and modern learning approaches to how we enable our GTM organisation. You will 1. Program Design & Delivery Build structured enablement frameworks for technical onboarding and ongoing skills reinforcement. Develop modular toolkits, playbooks, and best-practice guides tailored to technical roles. Design and deliver technical training and coaching sessions (live and virtual). Own and evolve a technical readiness framework, defining what 'demo-ready' and 'technically proficient' look like at each level. 2. Content & Knowledge Management Own technical enablement content strategy Partner with Product and Engineering to translate Keepit concepts into clear, actionable learning. Manage and evolve the Knowledge Management System (KMS) for technical audiences. Work with the Product and Designer Teams to build and maintain the canned demos Transform content such as scripts, product notes, and subject-matter expertise into well-structured, visually engaging learning experiences (e-learning modules, interactive guides, and video). 3. Stakeholder Engagement Collaborate with Solutions Engineering, Enterprise Customer Experience, and Partner Enablement to align programs with GTM priorities. Act as the technical enablement liaison in product launches, ensuring readiness across internal and external stakeholders. 4. Measurement & Impact • Define KPIs and success metrics for technical enablement initiatives (ramp time, demo readiness, win rate contribution, time-to-value). • Use data-driven insights to iterate and improve enablement programs. 5. AI-Powered Enablement & Tooling Champion the adoption of AI tools, coaching assistants, knowledge-base AI tools, content generation, to scale enablement Stay ahead of emerging tools and bring best practices into Keepit's enablement practice. Apply enablement best practices and adult-learning principles to continuously raise the quality and effectiveness of programs, and champion a strong enablement culture across the GTM organisation. About you Must-haves: • 3+ years in a technical enablement, sales enablement, or instructional-design role at a SaaS or enterprise-software company, with proven expertise in instructional design and adult-learning principles. • Instructional-design knowledge (curriculum design, learning-experience design) and hands-on skill with e-learning authoring tools (e.g., Articulate 360, Rise, Camtasia) • Deep enablement expertise that complements a technically strong team, bringing modern learning methodologies, fresh ideas, and an outside-in perspective on how best-in-class enablement is done. • Strong technical fluency with cloud/SaaS concepts (data protection, backup/DR, Microsoft 365, Entra ID, or equivalent). • Data-driven mindset, you define KPIs, measure outcomes, and present results to leadership. • Excellent facilitation, stakeholder management, and communication skills. Nice-to-haves: • Familiarity with enablement/LMS tools • Experience with data protection, backup, cybersecurity, or Microsoft/Google cloud ecosystems. • Experience building certification programs and influencing GTM leadership. • Relevant certifications About us Our platform provides customers with an immutable, historical archive of their data in systems such as Microsoft 365, Google Workspace, Salesforce, Entra ID, Dynamics 365, and Zendesk. We protect our customers against everything, from ransomware to simple accidents. We pride ourselves on backing up hundreds of petabytes of data in a performant, reliable, and predictable way. As we collaborate across locations, English is our primary language. Please submit your CV in English to support the review process. We offer: Official employment – Umowa o pracę contract 4 additional working days of vacation leave per full calendar year 3 days of internal sick leave without a doctor`s note Health and Life Insurance Employee Capital Plan (PPK) Multisport card compensation Coverage of professional training sessions, meetups, etc. English-speaking club with native speakers Polish language classes Internet and Glasses reimbursement Cosy office in Krakow city centre (Długa, 72) with beverages, fruit, and cookies Winter and summer parties, events, team-buildings We kindly ask you not to provide us with any sensitive categories of personal data when applying for a job with us. When applying for the vacancy, Keepit will process your personal data, and therefore we recommend that you also read our privacy policy , which describes our processing of personal data and your rights as a data subject. If you notice any misconduct or irregularities that fall within the scope of our whistleblowing procedure, please click here to report them. Department Marketing Locations Kraków Remote status Fully Remote Employment type Full-time Kraków