Technical Integration Analyst (for Boomi)

The Technical Analyst II is a mission-critical role responsible for designing, implementing, and supporting EDI and integration solutions that directly connect Lineage Logistics with its customers and trading partners. This role serves as a primary technical point of contact for customers throughout the onboarding and support lifecycle — conducting regular calls and email communications to drive successful integrations and resolve issues with urgency. The ideal candidate brings deep hands-on experience with Boomi or comparable integration platforms, strong knowledge of EDI standards and communication protocols, and the communication skills to bridge technical and business conversations with external stakeholders. Essential Duties & Responsibilities Customer Engagement Serve as a frequent technical point of contact for customers, conducting regular calls and email communications to scope, onboard, and support EDI integrations. Translate complex technical concepts into clear, accessible language for customer stakeholders of varying technical backgrounds. Coordinate with customers to gather requirements, validate mappings, manage testing cycles, and confirm go-live readiness. Proactively communicate status updates, risks, and resolutions to customers and internal business partners. EDI & Integration Development Design, configure, and maintain EDI integrations using Boomi (preferred) or equivalent iPaaS/middleware platforms such as MuleSoft. Develop and manage EDI transaction sets including but not limited to 940, 943, 944, 945, 990, and 997 using X12 and/or EDIFACT standards. Build and manage integration maps, data transformations, and trading partner profiles. Configure and support communication protocols including AS2, SFTP, FTPS, and message queuing technologies. Lead end-to-end testing efforts for EDI integrations, encompassing test scenario development, coordination of testing cycles with customers and internal stakeholders, execution of functional and regression testing, and validation against defined success criteria prior to production go-live. Analyze business requirements and recommend appropriate integration architecture and transaction design approaches. Support & Operations Monitor production integration environments and respond to incidents with urgency given the mission-critical nature of supply chain operations. Diagnose and resolve unique, recurring, and non-recurring integration issues across EDI, WMS, TMS, and Procurement systems. Coordinate with software vendors to investigate and resolve application issues. Document integration designs, data flow diagrams, testing scenarios, and resolution procedures. Maintain compliance with IT standards and collaborate with the architecture team on risk assessments for new and changing integrations. Collaboration & Mentorship Contribute independently to moderately complex project aspects and collaborate cross-functionally with IT and business partners. Mentor and train junior team members on EDI standards, integration best practices, and internal processes. Adapt priorities fluidly as business needs evolve across a dynamic, fast-paced logistics environment. Qualifications Required 3–5 years of experience in EDI development or systems integration, with demonstrable hands-on delivery. Proficiency with Boomi, MuleSoft, or a comparable iPaaS or EDI translation platform. Working knowledge of EDI standards (X12 and/or EDIFACT) and common transaction sets. Experience with communication protocols: AS2, SFTP, FTPS, and messaging/queuing technologies. Comfort working directly with customers — conducting calls, managing expectations, and resolving issues in a professional, service-oriented manner. Hands-on experience with SQL and backend database platforms for data validation and troubleshooting. Strong analytical, problem-solving, and critical thinking skills. Excellent written and verbal communication skills; able to engage effectively with both technical teams and non-technical customer stakeholders. Preferred Boomi Associate Developer or Professional certification. Experience integrating with Warehouse Management Systems (WMS), Transportation Management Systems (TMS), or Procurement platforms. Familiarity with supply chain or 3PL logistics environments. Bachelor's degree in Information Technology , Computer Science, or a related field (or equivalent work experience). Experience with scripting tools and data transformation concepts. Work Environment This role operates within a mission-critical supply chain integration environment where system reliability directly impacts customer operations and Lineage's ability to fulfill its logistics commitments. The analyst is expected to exercise sound independent judgment, manage competing priorities under pressure, and maintain a high standard of quality and responsiveness. Work is a mix of independent execution and cross-functional collaboration. #LI-Remote Why Lineage? This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members. Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law. Benefits Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.