Technical Manager

Role Description The Technical Manager role is a part-time, remote position focused on supporting and enhancing the Academy’s digital platforms, alumni systems, and technical infrastructure related to its ongoing networks. Day-to-day responsibilities include providing technical support to internal stakeholders and alumni, overseeing maintenance and improvements to online portals, and coordinating with external vendors to ensure system reliability and data security. The role also involves managing small-scale technical projects, evaluating new tools or solutions that can strengthen alumni engagement, and documenting technical processes and standards. The Technical Manager will collaborate with cross-functional teams and alumni leaders to translate operational needs into practical technical solutions and ensure a smooth user experience across all digital touchpoints.

Qualifications

• Candidates should possess strong Analytical Skills, with the ability to diagnose technical issues and interpret data to inform decisions.
• Candidates should possess demonstrated Team Management capabilities, including coordinating remote collaborators and aligning stakeholders around technical initiatives.
• Candidates should possess solid Technical Support experience, providing user assistance, troubleshooting system problems, and managing incident resolution.
• Candidates should possess Research and Development (R&D) skills, including evaluating new technologies and proposing improvements to existing systems.
• Candidates should possess Project Management skills to plan, execute, and monitor technical projects within agreed timelines and budgets.
• Relevant experience with IT infrastructure, cloud-based systems, databases, or CRM platforms, ideally within education or hospitality contexts, is beneficial.
• Strong communication skills, attention to detail, and the ability to work independently in a remote, part-time setting are essential.
• A bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience, is preferred.