Technical Onboarding Manager

About Amplify At Amplify, we're enabling online merchants to increase their revenue in-store by helping shoppers discover and purchase more products. Amplify is the first complete e-commerce upsell platform. It enables brands to upsell and cross-sell at every stage of the buyer’s journey. Amplify helps e-commerce brands increase their revenue from every store visit by creating rich sales experiences. With the most advanced solution for product deals, discounts engine, and storefront API, Amplify enables brands to dramatically increase their average order value (AOV) and return on investment (ROI). Role Overview Amplify is looking for a Technical Onboarding Manager to lead new customers from signup to successful launch. This is a customer-facing, hands-on role for someone who is technically confident in HTML and CSS (JavaScript is a plus) and enjoys working directly with Shopify merchants. In this role, you will run live onboarding calls over Zoom, configure and customize Amplify for customer stores, and handle behind-the-scenes work to ensure customers go live smoothly. You will work closely with Product, and Engineering in a fast-paced, fully remote environment. Key Responsibilities • Lead live onboarding calls with new Amplify customers via Zoom • Own the end-to-end onboarding process from initial setup to go-live • Implement and customize Amplify using HTML and CSS when needed • Work directly in customer Shopify merchants to ensure correct installation and configuration • Troubleshoot technical issues related to Amplify, Shopify, and storefront behavior • Clearly explain technical concepts to non-technical customers • Coordinate with Product and Engineering to resolve bugs or complex issues • Document onboarding steps, customer configurations, and edge cases • Identify recurring onboarding challenges and suggest process or tooling improvements • Ensure customers feel confident, supported, and ready to launch with Amplify Requirements • Excellent written and spoken English with confidence leading customer-facing Zoom calls • 2+ years of hands-on experience with HTML and CSS • JavaScript experience is a strong plus • Experience with Shopify themes, Liquid, or e-commerce storefronts preferred • Strong attention to detail and comfort working in live customer environments • Customer-first mindset with patience and empathy • Strong problem-solving skills and ability to work independently • Ability to manage live meetings and asynchronous technical work • Reliable internet connection and a quiet remote work environment • Availability aligned with US business hours • Previous experience in technical onboarding, implementation, SaaS, or e-commerce is a plus What We Offer • Competitive compensation as a contractor • Fully remote work with a collaborative and supportive team • Ownership over customer onboarding and go-live success • Hands-on experience with Shopify and a fast-growing SaaS product • Clear processes, training, and room to grow into senior onboarding or solutions roles How to Apply Please submit your CV along with a short note outlining your technical experience, any Shopify or customer-facing work you’ve done, and why you’re interested in joining Amplify as a Technical Onboarding Manager.