Technical Product Owner

The Technical Product Owner (TPO) in Assurant IT serves as the key connection point between business partners, operations, architecture, engineering, QA, data teams, and production support. This role is responsible for converting business needs across Assurant’s Connected Home portfolio—including warranty, claims, service contract, appliance, electronics, and jewelry programs—into clear, actionable technical requirements that enable scalable, reliable, and compliant technology solutions. This is a hands-on technical product role that requires strong ownership of system behavior, integrations, data flows, configuration impacts, release readiness, and production support outcomes. The TPO must be able to dig into details, ask the right technical questions, remove ambiguity for delivery teams, and help drive work forward—not simply manage administrative backlog activities. What will be my duties and responsibilities in this job? 🔹 Product & Technical Ownership Own and manage the product backlog for assigned Assurant IT applications, platforms, integrations, and services supporting Connected Home business capabilities Translate business, operational, compliance, client, and production support needs into detailed user stories, acceptance criteria, process flows, data requirements, and technical specifications Lead solution definition discussions with architecture, development, QA, data, and business teams to ensure the proposed design aligns with Assurant IT standards, product goals, client commitments, and operational needs 🔹 Agile Delivery Leadership Serve as the primary product and requirements contact for Agile delivery teams, ensuring sprint work is clearly defined, prioritized, groomed, and ready for development Drive backlog refinement, sprint planning, dependency review, and prioritization based on business value, technical feasibility, delivery risk, production impact, and release timing Review completed work, validate expected system behavior, confirm acceptance criteria are met, and approve stories for release readiness 🔹 Technical Collaboration Partner closely with engineering, architecture, QA, data, security, infrastructure, and production support teams to design and deliver scalable Assurant IT solutions Understand, document, and communicate system integrations, APIs, file feeds, database impacts, configuration rules, data mappings, downstream dependencies, and operational handoffs Identify technical risks, data issues, configuration conflicts, environment constraints, and cross-system impacts early in the delivery lifecycle 🔹 Problem Solving & Process Optimization Analyze complex claims, warranty, enrollment, billing, product configuration, and client-specific workflows to identify root causes, gaps, and improvement opportunities Investigate API requests/responses, inbound and outbound files, error logs, and processing results to understand what was received, how the system interpreted the data, and where breakdowns or gaps occurred Write complex SQL queries to retrieve, compare, and analyze data across multiple tables to support issue investigation, requirement validation, testing, reporting, and production troubleshooting Coordinate cross-team dependencies, clarify ownership, escalate blockers, and help drive timely resolution across business, IT, vendor, and support teams Recommend process, system, reporting, automation, and documentation improvements that increase delivery efficiency, reduce defects, and improve operational stability 🔹 Release & Production Readiness Define and communicate release scope, impacted applications, configuration changes, testing expectations, deployment timing, business validation needs, and go/no-go readiness criteria Support production deployments by validating system behavior, coordinating post-release checks, triaging issues, and partnering with support teams on incident resolution Partner with operations, client support, QA, and technology teams to ensure system stability, accurate claim handling, reporting integrity, and continuity of business processes What are the requirements needed for this position? 3+ years of experience as a Technical Product Owner, Business Analyst, SME or process owner 3+ years of hands-on experience writing technical user stories, API requirements, and system-level documentation 3+ years of experience working with relational databases and SQL (querying data, validating outputs, troubleshooting issues) 3+ years of experience working in Agile development environment Exposure with AI tools to steam line work flows and processes Ability to lead, prioritize and work independently or as part of a project team to complete multiple tasks, concurrently Ability to process complex time sensitive data and information from multiple sources, make decisions and communicate actions Excellent oral and written communication skills Ability to work in a fast-paced environment with changing priorities Ability to develop productive working relationships with both technical and non-technical partners Ability to prioritize and work independently or as part of a project team to complete multiple tasks, concurrently Excellent organizational and planning skills What other skills/experience would be helpful to have? Agile or TPO certifications are a plus Experience in Insurance or Warranty industry Bachelor’s Degree in Business Administration, technology or related field Pay Range: $88,000.00 - $147,000.00 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com . For U.S. benefit information, visit myassurantbenefits.com . For benefit information outside the U.S., please speak with your recruiter. What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way . Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. AI and Biometric Usage Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information. 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