Technical Project Coordinator

About the Role

Network Dynamics is seeking a proactive and detail-oriented Technical Project Coordinator to support customer operations and project activities across the EMEA region. This is a fully remote position operating in the Greece time zone (10:00 - 18:00 EET/EEST), requiring close collaboration with international customers and internal technical teams.

The role combines technical support coordination, issue management, troubleshooting, and project support, making it ideal for candidates who enjoy both customer engagement and hands-on technical problem-solving. You will play a key role in ensuring customer requests are handled efficiently, projects remain on track, and communication flows smoothly between customers and technical teams.

Key Responsibilities

• Manage and coordinate customer support tickets
• Monitor and track issue resolution to ensure timely completion
• Investigate technical issues through log analysis and troubleshooting
• Coordinate with internal technical teams and customers
• Support project implementation and operational activities
• Assist with data center-related tasks and infrastructure initiatives
• Maintain accurate documentation and status updates
• Ensure clear and professional communication with stakeholders

Skills & Experience

We are looking for candidates with experience in:

• Customer support and ticket management
• Technical troubleshooting and issue investigation
• Log analysis and root cause identification
• Customer communication and stakeholder management
• Microsoft Office applications (Outlook, Excel, Word)
• Working in data center environments
• Structured cabling and infrastructure-related activities

What Will Make You Successful

• Strong organizational and coordination skills
• Excellent problem-solving abilities
• Ability to manage multiple priorities simultaneously
• Strong communication skills in English
• Positive attitude and customer-focused mindset
• Ability to work effectively within a distributed international team