Technical Project Manager - Mexico

About Liveops Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we’ve paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability—helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients—delivering personalized experiences that earn trust and drive lasting impact. It’s not outsourcing; it’s outsmarting. To learn more, visit www.liveops.com . Technical Project Manager The Technical Project Manager will report into the Project Management Office (PMO) and is responsible for managing technical projects to ensure the proposed plan adheres to the timeline, budget, and scope. Working with the Enterprise Technology team, you will plan Liveops’ technical projects in detail, set milestones and schedules for all project team members, engage stakeholders, and execute each step of the project. This position requires project management expertise, technology/IT experience, and people management skills. In this role, you may simultaneously manage multiple technical projects with varying degrees of complexity. The Purpose of Your Role This role plans and manages assigned technical projects to ensure Liveops’ goals and objectives are accomplished. The Technical Project Manager is the single point of accountability for all aspects of support needed to effectively plan, design, and implement assigned projects. Responsibilities include the coordination and completion of projects on time, within budget, within scope, managing risks, and effectively reporting on project status throughout the project lifecycle. The Qualifications We’re Looking For 3+ years project or program management experience Experience with Agile and Scrum methodologies; knowledge of Agile Project Management processes, principles, ceremonies, and tools Project Management certification preferred (Certified Associate in Project Management (CAPM), Project Management Professional (PMP) certification, Certified ScrumMaster (CSM), or equivalent ) Relevant experience in technology and/or IT field (experience working on continuous integration or delivery preferred) Technical, analytical, computer, and problem-solving skills to be able to use software and to explain the software General understanding of Git or GitHub Bachelor's degree (Computer Science, engineering, or related technical field preferred) or equivalent preferred Experience managing and leading technical projects through the project lifecycle Excellent organizational skills to successfully manage multiple projects Proven track record of quality execution, results-driven mindset, risk assessment and mitigation, and sense of urgency in resolving challenges as they arise Strong communication skills (written and oral) and a demonstrated ability to effectively interact with vendors, peers, stakeholders, and management Proficiency with Jira, Smartsheet, and/or another equivalent project management tool The Competencies You Bring Business Acumen * Individual Impact & Influence * Organizational Awareness * Dealing with Ambiguity * Use of Technical/Functional Expertise The Value You Deliver Lead the technical project team to gather necessary information and stakeholder requirements, establish timelines, assign work, track and report progress, and ensure timeliness of task completion while controlling scope Prepare reports for upper management regarding project status Develop and maintain project plans that support achievement of project-specific goals Schedule and lead meetings/scrum ceremonies, effectively document information, and communicate action items and risks Interact with vendors, stakeholders, cross-functional teams, and project sponsors as the key point of contact during the various stages of project lifecycles, building confidence with proactive communication Ensure timely resolution of project roadblocks; manage and appropriately escalate delivery impediments, risks, issues, and changes associated with project deliverables Manage changes to the project scope, project schedule and project costs using appropriate verification techniques Ensure all the required deliverables are produced and reviewed Continuously improve technical project management methodologies and processes Demonstrate strong communication, problem-solving, and risk management skills Essential Job Functions ● Ability to sit or stand at a desk for extended periods of time while working on a computer. ● Available for virtual meetings in a non-distracted environment. ● Ability to work independently and meet deadlines. ● Ability to travel as needed (Approx. 5%). ● Oversee technical project lifecycle, ensuring timely, budget-conscious, and quality completion. ● Guide and mentor project teams and staff, promoting Liveops' goals and collaborative culture. ● Serve as the main contact for vendors and stakeholders, manage communications, and resolve issues