Technical Remote Support - Warsaw, Poland (French Speaker)

Your mission Before we dive in: this position is offered and contracted directly by Greensun. Sungrow is supporting our partner in this recruitment process, as the role will provide technical support to Sungrow's French-speaking customers across Europe. Cześć i witaj! We're so glad you found your way here — because we've been looking for someone just like you. Greensun is a trusted partner of Sungrow, and together we're looking for a remote technical support profile in Warsaw, Poland to serve Sungrow's French-speaking customers — and Greensun is looking for a sharp, curious, and people-first technical mind to join the team. You'll be the first point of contact for French-speaking customers, delivering Level 1 remote technical support via phone, email, and ticketing systems — making sure every issue is handled with speed and care. You'll manage incoming requests related to photovoltaic inverters and energy storage systems, always working within defined SLA parameters and quality standards. You'll guide installers and technicians step by step through troubleshooting, remote configuration, and firmware updates — turning complex situations into clear solutions. You'll work closely with the Level 2 support team, handing over cases with thorough documentation and structured follow-up to ensure nothing falls through the cracks. You'll maintain high-quality technical records in the CRM and ticketing system, and actively contribute to the shared knowledge base — making the whole team smarter over time. You'll be part of a growing, international greentech environment where your work directly supports the energy transition across Europe. Your profile Alright, now let's talk about you — because the right fit here is someone who's as comfortable with a technical manual as they are with a friendly customer call. Does this sound like you? You have a solid foundation in electrical or electronics knowledge — enough to understand how photovoltaic and energy storage systems work, even if you're still growing your expertise. You communicate fluently in French and English (C1 or above) — this role is all about bridging the French market from Poland. You're a natural problem-solver with strong analytical skills — you don't just identify issues, you think them through and find the path forward. You can translate complex technical topics into clear, structured language that customers and colleagues can actually understand and act on. You're customer-oriented, reliable under pressure, and confident in an international remote work environment — you bring calm and clarity when things get busy. You're self-organised, detail-oriented, and diligent — you take ownership of your tasks and follow through. You're a team player who also thrives independently — comfortable managing your own workload while staying connected to a collaborative, distributed team. Bonus points if you bring: Prior experience in technical support or customer service in a helpdesk or technical environment. Hands-on knowledge of photovoltaic or energy storage systems. Why us? At Greensun, we believe that the energy transition needs not just great technology — but great people behind it. As a partner of Sungrow, we sit at the intersection of cutting-edge greentech and real human impact, supporting customers who are actively building a cleaner future. Please note: Although this opportunity is being promoted by Sungrow, the successful candidate will be employed by Greensun and subject to Greensun's employment terms, policies, and hiring process. ***For more information and to apply directly with Greensun, please visit: https://www.pracuj.pl/praca/,oferta,1004841575