Technical Service Rep

Technical Service Representative Department: Sales Reports To: Regional Sales Manager Status: Exempt (Salaried) Position Overview The Technical Service Representative is responsible for managing day-to-day service needs for assigned customer accounts and territories. This role ensures effective product performance, supports customer operations, and delivers high-quality technical service through on-site support, troubleshooting, and training. Key Responsibilities Provide hands-on technical service and support for coatings and finishing processes Troubleshoot customer issues and deliver timely, effective solutions Conduct on-site product testing, refinement, and process improvement Train customer personnel on product use and application techniques Maintain accurate documentation of service activities and process changes Perform process audits to ensure quality and consistency Stay current on product knowledge and industry trends Collaborate with internal teams to resolve complex technical challenges Represent the company professionally at customer sites, trade shows, and industry events Provide regular updates and reports on service activities and performance Qualifications Required: High school diploma or equivalent Minimum of 1 year of finishing or related laboratory/formulation experience Valid driver’s license and ability to travel frequently Preferred Skills & Abilities: Strong troubleshooting and problem-solving skills Excellent communication and interpersonal skills Ability to train and influence customer personnel Strong organizational and analytical abilities Self-motivated with a proactive, results-driven mindset Proficiency in Microsoft Office (Word, Excel) Ability to work independently and manage multiple priorities Physical & Work Requirements Ability to lift up to 50 lbs regularly and up to 100 lbs occasionally Frequent standing, walking, bending, and travel to customer sites Work performed in manufacturing environments with exposure to coatings and solvents (PPE provided) Why Join FinishWorks? Opportunity to work directly with customers and make a measurable impact Dynamic role combining technical expertise and customer engagement Supportive team environment with opportunities for growth and development