Technical Services Engineer (Public Safety Software) - Remote

What We’re About At CentralSquare , we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger. Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go. Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote. Join us and help build the tools that power real-life heroes. Together, we make a difference. The Role We are seeking a dedicated professional to assist customers in implementing CentralSquare software solutions and interfaces. Reporting to a Project Manager, this role involves reviewing business processes, documenting requirements, configuring systems, conducting testing, and supporting system rollouts. Additionally, the position requires collaboration with development teams to define professional services strategies, estimates, and value propositions while ensuring the successful delivery of customer value-added services. The ideal candidate will also have experience integrating third-party software solutions to enhance system functionality and interoperability. Job Duties Include: Conduct system demonstrations and assist customers with pre-go-live system reviews. Develop and maintain expertise in configuring our software solutions. Ensure consistent follow-through on project tasks, deliverables, and communications with the Project Manager and clients. Establish and maintain strong working relationships with customers. Work independently with minimal supervision, meeting project deadlines and taking ownership of issues and assignments. Collaborate with diverse teams and personalities both internally and externally. Review and quality-check the work of other consultants as needed. Mentor junior team members to support skill development and maintain a high-performing team. Provide assistance on escalations for small/medium projects and offer consultation on larger projects with managerial support. Identify and implement new professional services tools and software to enhance productivity. Lead meetings on processes and product functionality for various audience sizes and leadership levels. Proactively address and mitigate recurring issues in future implementations. Perform other duties as assigned.