Technical Support Agent

• Technical Support Agent
• Location: Dublin 16 (Hybrid – 2 days onsite, 3 days remote after training)
• Permanent Role
• Full training and onboarding will be provided.

The Role:

Capaciteam is partnering with an established technology services organisation supporting enterprise customers across Europe. Due to continued growth, they are looking for a Technical Support Agent to join their expanding operations team. This is a great opportunity for someone with experience in mobile phone, telecommunications or technology support.

Key Responsibilities:

• Respond to customer queries by phone, email, chat, or support tickets.
• Manage mobile service requests, including connections, upgrades, cancellations and number porting.
• Diagnose issues systematically and provide step-by-step solutions.
• Use remote-support tools to access or diagnose customer systems where appropriate.
• Coordinate device orders, procurement and fulfilment.
• Liaise with customers, suppliers and mobile network operators.
• Handle operational queries and service escalations.
• Support device deployments, migrations and other projects.
• Assist with reporting, invoice validation and service audits.
• Identify opportunities to improve processes and operational efficiency.
• Maintain accurate records across multiple systems.

Requirements:

• 1-2 years of experience as Technical Support Agent or similar roles with experience in troubleshooting and customer technical issues, providing efficient solutions and excellent customer service.
• Strong organisational skills and attention to detail.
• Excellent communication and customer service skills.
• Confident using multiple systems and Microsoft Office, particularly Excel.
• Ability to manage multiple priorities in a fast-paced environment.

Desired:

• Knowledge of Android and iOS is desirable.
• Experience with mobile networks, suppliers or enterprise mobility is advantageous.

What's on Offer:

• Full training and structured onboarding.
• Career progression within a growing technology services business.
• Pension contribution.
• Exposure to international enterprise customers.
• Supportive and collaborative working environment.

If you're looking to build a career in technology operations and service delivery, and have a background in mobile or technology support, we'd love to hear from you.