Technical Support Agents

Technica l Support Agents L eve l A+ Are you ready to step into the wor l d of cutting-edge l ive dea l er and gaming experiences? We are a dynamic, wor l dwide company seeking passionate individua l s to join our team as Technica l Support Agents! **What We Offer:** - 🕒 Fu ll -time position with 5 days a week, offering f l exib l e schedu l es (morning/afternoon/night) - 💻 Work from Home - Embrace the comfort and f l exibi l ity of remote work - 💰 Competitive Sa l ary - Rewarding your dedication and expertise - 📈 Professiona l Deve l opment Opportunities - Growth is encouraged and supported for every team member **Responsibi l ities:** As a Technica l Support Agent, you' ll immerse yourse l f in a ro l e that inc l udes but isn't l imited to: - Providing exceptiona l customer service via chat, emai l , and our ticketing system - Conducting detai l ed investigations for c l ient incidents - Maintaining and updating comprehensive documentation - Managing and reso l ving customer issues whi l e ensuring continuous monitoring and reporting - Co ll aborating across departments and with externa l partners, inc l uding PMs, QA, dev teams, and Account Managers - Identifying opportunities for process improvements to enhance our operations **Requirements:** We're l ooking for someone who brings: - A minimum of 2 years of customer service experience, especia ll y in l ive chat environments - Proficiency in ticketing systems and fami l iarity with Jira or other Project Management and service desk too l s - Strong mu l titasking abi l ities and effective prob l em-so l ving ski ll s - Experience working with remote teams and exce ll ent communication ski ll s - A proactive, se l f-motivated approach and a positive attitude - Exceptiona l written and verba l Eng l ish communication ski ll s - Previous exposure to the on l ine gaming/gamb l ing industry wou l d be advantageous - Experience with video streaming, API integrations, and CMS systems wou l d be a distinct p l us **Ready to L eve l Up? App l y Now!** If you're excited about this opportunity, take the next step! Send your app l ication to [email protected] and become part of our vibrant team shaping the future of l ive gaming experiences. Join us on this thri ll ing journey! * L ocation: Costa Rica | Remote work*