Technical Support Agents Level A+ / Tier 1

Are you ready to step into the wor l d of cutting-edge l ive dea l er and gaming experiences? We are a dynamic, wor l dwide company seeking passionate individua l s to join our team as Technica l Support Agents! What We Offer: 🕒 Fu ll -time position with 5 days a week, offering f l exib l e schedu l es (morning/afternoon/night) 💻 Work from Home - Embrace the comfort and f l exibi l ity of remote work 💰 Competitive Sa l ary - Rewarding your dedication and expertise 📈 Professiona l Deve l opment Opportunities - Growth is encouraged and supported for every team member Responsibilities: Handle client support over live chat, email, and the ticketing system. Investigate client incidents and keep clear, accurate records. Maintain and update support documentation. Monitor systems, resolve issues, and report on status. Collaborate with and escalate to other teams (QA, dev, PMs, Account Managers). Flag opportunities to improve how the team works. Requirements: 2+ years of customer service experience, especially in live chat or written support. Strong written English; spoken English clear enough to be easily understood. Strong multitasking and problem-solving. Willing to work fixed mixed shifts, including a minimum of two night shifts per week. Self-driven and reliable with low or no direct supervision (a real work-from-home role). Comfortable escalating to and working with other departments. Advantages: Experience with Jira or other ticketing / service-desk tools. Exposure to the online gaming or gambling industry. Experience with video streaming, API integrations, or CMS systems. Experience working with remote or distributed teams. Ready to Level Up? Apply Now!