Technical Support Associate (Remote)

Job Title:Technical Support Associate

Location: Philippines (Remote)

About the Role

We are looking for a customer-focused Technical Support Associate to join our growing Software Development team. This is an excellent opportunity for fresh graduates and early-career professionals who are passionate about technology and enjoy helping users solve technical issues.

Key Responsibilities

• Provide technical support via email, chat, and ticketing systems.

• Troubleshoot software, application, and user-related issues.

• Document incidents, resolutions, and support activities.

• Escalate complex technical issues to engineering teams as needed.

• Assist with user account management, onboarding, and system access.

• Deliver a positive customer experience through timely issue resolution.

Qualifications

• Bachelor's degree in IT, Computer Science, Information Systems, or related field.

• Fresh graduates and candidates with up to 2 years of experience are welcome to apply.

• Basic understanding of software applications, Windows, and Microsoft 365.

• Strong communication and problem-solving skills.

• Customer-service mindset and willingness to learn.

• Good written and verbal English skills.