Tier 1 Client Services Consultant
Smartt is in search of a Tier 1 Technical Support / Client Service Consultant to join and grow with our team. If you are an impeccable professional, love all things technology, genuinely love working with people, don’t shy away from a challenge, and have a keen mind that is ready to learn and grow, then we want to hear from you!
About Your Role
The ideal Technical Support / Client Service Consultant can’t wait to get their hands on a technical problem and won’t let go until they have found the answer. They are a people person who want to leave clients with a WOW feeling, every time they provide support and they believe deeply in accountability and doing what they say.
The successful candidate will be responsible for providing Tier I support for our IT Service clients, basic network and system setup, and administration including hardware and software.
What’s in it for you?
$60,000+ Salary (adjusted with commensurate experience)
15 paid holidays per year (plenty of flexibility and support)
Statutory holidays
Flexible schedule and work location
Extended health and dental benefits
Cell phone bill paid (up to $75)
Free Internet connection at home
Sponsored & paid education plan so you learn and grow (up to $5,000/year)
Sponsored & paid technology fund so you can get great gear! (up to $4,500/5 years)
Weekly team lunches, team events and outings
Schedule
8 hour shift
Monday to Friday
Some weekend availability
On call
Hybrid work arrangement
What will you be doing?
Rotational 24/7 technical support for connectivity, hosting, e-mail, data centre and FlexHour clients through telephone, e-mail, ticketing system, and some in-person onsite work
Service & Help Desk support for end users
Provision, configure, test and install system and network devices for DSL, Cable, Fibre and other connectivity services
Monitor and respond to emergency support requests within our SLA guidelines
Work with Tier II/III/IV to implement Projects
What qualifications are we looking for?
Secondary School (preferred)
2-Year Computing & Information Technology Diploma equivalent or greater
Customer service: 1 year (preferred)
Customer service occupation: 1 year (preferred)
Excellent written and verbal English communication skills with a minimum language proficiency of C1 (CEFR) / 7.0 (IELTS) or equivalent
Well-developed interpersonal skills
Excellent problem solving and conflict resolution skills
Internet standards and protocols: IP Stack / IP routing & switching / VPN Config / DNS / Mail
Experience working with Routers, Unix/Linux Servers, and VMware Virtual Servers
In-depth knowledge of firewall and VPN setup and configuration
Experience in cable installation, PC operation system installation, and minor repairs to hardware
Valid BC driver's license
What we give bonus marks for?
Cable installation, PC operation system installation, and minor repairs to hardware
Programming Proficiency (C, Java, PHP, Node.js, etc.)
Database Administration (Oracle, MySQL, MSSQL)
Windows Server 2003-2016 configuration & maintenance
HDI / MCSA / MCSE / CCNA or ITIL certification
Experience working at an IT Service Management firm
About Us
Smartt is a total service provider and the single point of accountability for all things Digital. We combine Thinking, Talent, and Technology to help you break barriers and orbit higher.
We combine expertise in branding, web development, digital marketing and IT Services to deliver measurable results for our clients. Our team members are cross-functional, technically proficient, and success oriented professionals that are trusted to solve client digital problems, infrastructure and strategy.