Technical Support Consultant

ABOUT US We operate in the dynamic world of energy commodities trading, where information and speed are crucial for success. However, data in these markets is often fragmented and opaque, leaving participants with incomplete and poor-quality information…. Here at Sphere, we aim to bring order to this chaos by leveraging our innovative voice and AI technologies, as well as our patented Liquidity Lake, which consolidates all actionable liquidity onto one screen. Enhanced by AI insights and quantitative analytics, our platform is designed to support even the most skilled traders; See more. Win more. THE OPPORTUNITY As a Trading Solutions Consultant (what we call someone who undertakes technical client support), you’ll sit at the intersection of technology, markets, and customer success, acting as the bridge between our trading and broking customers and Sphere’s engineering and product teams. You’ll combine deep technical understanding with strong commercial awareness to ensure our AI and aggregation solutions deliver measurable value to brokers, traders, and analysts across global energy markets. You’ll work directly with some of the world’s leading energy firms and brokers, supporting their day-to-day operations, integrations, and innovation initiatives. This is a hands-on role that blends technical acumen, relationship management, and product insight, ideal for someone who thrives in a fast-moving, collaborative startup environment. WHAT WE’RE LOOKING FOR IN YOU Own the client relationship from a technical perspective – act as the trusted advisor and primary point of contact for trading desks, brokers, and IT teams. Ensure each client’s Sphere environment is healthy, performant, and aligned to their business goals through proactive reviews and monitoring. Drive incident and problem resolution – take ownership of technical issues from initial triage to post-incident review. Collaborate with engineering to diagnose root causes. Enable and empower clients – deliver onboarding sessions, product training, and workflow guidance to help users get the most from Sphere’s technology solutions. Partner in pre-sales and delivery – join discovery calls to scope technical feasibility, identify integration points, and estimate implementation effort for client solutions or large-scale roll-outs. Champion the voice of the customer – capture feedback and translate real-world trading and brokerage workflows into actionable insights for our Product and Engineering teams. Influence the roadmap and help shape the evolution of Sphere’s energy-market technology stack. YOUR SKILLS & EXPERIENCE We are seeking someone with a 2:1 or above within a Computer Science degree (or directly related subject). You’ll need to have had at least a couple of years experience in either a client facing/technically focused role post-graduation Technology is right at the heart of our business, and in this role. You will need to be able to demonstrate a genuine for passion for tech outside of work – not just in a commercial or educational setting – and especially is using AI You will need to be curious in your approach, to get under the surface of a problem, and be able to demonstrate how at heart you are a problem solver. Excellent spoken and written English, confident and able to speak to all levels of seniority within our clients, both in person, and in writing. Excellent organisation, communication, and consulting mindset: you act as an advisor to the client and internal champion for their success. Willingness and ability to travel for client meetings, workshops, and in-person engagements. WHY JOIN SPHERE Innovative Impact: We are fundamentally transforming the commodities trading landscape. By joining Sphere, you will work with cutting-edge technologies and collaborate with some of the largest commodity trading firms globally. Career Growth: Experience exponential growth and be part of an organization where your contributions are visible and impactful. Competitive Package: Benefit from a competitive remuneration package, including participation in the firm’s equity through our HMRC-approved EMI employee options scheme in a rapidly growing, high-potential business. Professional Development: Gain access to continuous learning opportunities and professional development programs tailored to your career growth. Flexible Work Environment: Enjoy a flexible working environment that promotes a healthy work-life balance. Company Culture: Be part of a supportive and innovative company culture that values diversity, inclusivity, and teamwork. Here at Sphere, we believe that diversity drives innovation and excellence. We’re proud to be an equal opportunities employer and are committed to fostering a workplace where everyone feels respected, supported, and empowered to be their authentic selves. All qualified applicants will be considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.