Technical Support Engineer

Job Description Technical Support Engineer – Troutbeck Bridge, Cumbria £25,000 to £33,000 MacArthur Recruitment is seeking someone to provide Technical Support for our client. This is an amazing opportunity to join a passionate and progressive team with a company that combines ingenious technology with passionate people who want to having meaningful roles. This is a mixed role - home based with a weekly visit to the office in Cumbria as well as some site visits to hosting sites. You will provide support to your business colleagues and customers on all aspects of technology infrastructure. Your skillset is likely to be a mixed background in as many of these as possible - Microsoft applications and tools, IP networks, VMWare, telephony (SIP, IP, PBX, Soft phones), security / firewall, software support, databases and Linux. The role will involve diagnosing issues and resolving, liaison with other team members on escalation and providing feedback to interested parties. The role is with a company who are expanding and working with more customers. As a result there will be future opportunities for you to develop your career. Responsibilities for the role of Technical Support include: Providing the first point of contact for technical support issues that are raised by any area of the business. Helpdesk Collation of full details of any issue reported - rectify the problem or to enable other team members to resolve the issue efficiently. Take ownership of incidents and manage them through to resolution. Configuration of office hardware and software. Day to day monitoring of all systems to predict any potentially service affecting issues. Ability to research ideas and concepts in order to source suitable technical solutions or resolve problems Production of data and reporting information Monitoring of systems Home based mostly with some site visits Some of the technical areas and other responsibilities for the role of Technical Support : Telephony – SIP based Service desk / Helpdesk (Fresh Desk) IP network Open Standard eg RTP Soft phones, Call services Asterisk IP-PBX, IP Cortex VMWare MySQL / Postgress / SQL Server Microsoft / Windows tools, servers, software and hardware Chrome book Linux Product support – bespoke and propriety Firewall security De-bugging software in conjunction with development (any coding or happy t o learn is a bonus but no pressure) Opensource applications support AGILE / LEAN business On-call with allowance The ideal candidate will have graduated in IT/Computing or have had previous relevant experience, alongside experience of software support. As an effective communicator with good customer facing skills, you will also possess the ability to proactively problem solve. Why work for our client as a Technical Supoprt Engineer? Work for a company that looks after its people Work for a company that really cares about it’s customers Home based with weekly office visit plus some site visits Full time role, with future opportunities £25,000 to £33,000 DOE Friendly, relaxed environment For more information, or to apply for the position of Technical Support Engineer, please contact Ewen on [email protected] , ideally with a copy of your CV, or call 01768 800260. At MacArthur Recruitment we are committed to maintaining the trust and confidence of our customers. We collect your information for the purposes of providing job-finding services only, and do not sell, rent or trade lists with other companies for marketing purposes. We don’t collect cookies on our website, or use analytical tools to monitor visitor behaviour. We believe that if you want to get in touch with us, you will. Any information you provide to us on your CV or via a job board is kept securely on our database and is shared with any potential employer only after you have given permission for us to do so. To find details on how we use this information, please read our privacy policy which can be found at www.macarthurrecruitment.co.uk , where you can also find details of how to contact our Data Protection Lead, Stephanie Harding, should you wish to exercise your rights to view, amend, or delete the personal information that we hold.