Technical Support Engineer

Level 2 Deskside Engineer

Location: Curragh, Co. Kildare

Working Model: Hybrid – 3 to 4 days onsite, remainder remote

Contract: 3 months initially

Day Rate: €250 per day

Start: September 2026

Working Rights: Candidates must have full working rights in Ireland. Sponsorship is not available.

The Role

We are seeking an experienced Level 2 Deskside Engineer to join an established IT support team within a large organisation operating in the sports and leisure sector.

This is a hands-on support role providing Level 2 technical assistance to end users, with a strong focus on the Microsoft technology environment. The successful candidate will work closely with users onsite, troubleshooting hardware, software, Microsoft 365 and desktop-related issues while ensuring incidents and requests are resolved efficiently and professionally.

Due to the nature of the role, the successful candidate will be required to work onsite in the Curragh, Co. Kildare, 3 to 4 days per week, with the remaining time worked remotely.

Key Responsibilities

• Provide Level 2 deskside and desktop support to end users.
• Troubleshoot and resolve hardware, software, operating system and connectivity issues.
• Provide support across the Microsoft 365 / Microsoft suite, including Outlook, Teams, OneDrive and related applications.
• Diagnose and resolve incidents escalated from Level 1 support.
• Support the deployment, configuration and maintenance of laptops, desktops and other IT equipment.
• Assist users with Microsoft Windows and desktop applications.
• Troubleshoot user access, permissions, authentication and connectivity issues.
• Support printers, peripherals, mobile devices and other workplace technology.
• Log, update and manage incidents and service requests through the organisation's IT service management/ticketing system.
• Escalate complex technical issues to relevant infrastructure or specialist teams where required.
• Assist with hardware refreshes, software deployments and other IT projects.
• Maintain a high level of customer service and communicate technical issues clearly to non-technical users.
• Follow established IT support, security and operational procedures.

Key Skills & Experience

• Proven experience working in a Level 2 IT Support or Deskside Engineering environment.
• Strong practical knowledge of Microsoft Windows and Microsoft 365.
• Experience supporting Outlook, Teams, OneDrive and other Microsoft applications.
• Good knowledge of desktop hardware, peripherals and troubleshooting.
• Experience working with Active Directory and user account administration.
• Familiarity with IT service management and ticketing systems.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently while also contributing effectively to a wider IT support team.
• Comfortable working predominantly onsite and providing face-to-face support to users.
• Relevant Microsoft, CompTIA or other IT support certifications would be advantageous.

Working Arrangement

The role will be based onsite in the Curragh, Co. Kildare, with 3 to 4 days onsite each week and the remainder remote. Candidates must be comfortable with this working arrangement and able to commute to the location as required.

This is an initial 3-month contract, paying €250 per day.