Technical Support Engineer

Technical Support Engineer Ready to make an impact? Join our team and be the go-to expert for customers, solving shipping challenges with speed, clarity, and a smile! About Us nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 460 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania. Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors! If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time. Purpose of role We’re looking for a driven and enthusiastic colleague to join our team and support our Transsmart product. In this role, you’ll solve complex challenges in a fast-moving, tech-driven environment, making a tangible difference for our customers. We need a proactive problem-solver who thrives under pressure and stays dependable when the pace picks up. About you You communicate easily and thrive when working with others You love diving into problems and sticking with them until you find a solution You’re persistent, analytical, and bring a sense of humor to your work Most importantly, you enjoy solving problems - it’s what motivates you every day Your responsibilities Be the first point of contact for customers and partners, providing clear and efficient answers or forwarding issues to the relevant internal team Handle questions about our shipping software via phone, email, or Zendesk Act as a key link in the supply chain, collaborating with all internal departments as needed Ensure customers receive timely, accurate, and friendly responses Represent nShift professionally while keeping the customer’s needs at the forefront Requirements Strong communication skills, able to explain technical issues clearly to both customers and developers Curious about how IT connects with transport and logistics Enjoys working with people across the supply chain At least 3 years of experience supporting technical products, preferably within a SaaS B2B environment Strong written and spoken English Bachelor’s degree We offer a salary range of 21,000 to 22,000 EUR gross per annum for this role. At nShift we believe in embracing diversity in all forms and fostering an inclusive environment for everyone which we believe is essential for our continued success. We're an equal-opportunity employer which means that all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status. #LI-EN1 #LI-Hybrid Department Customer Support Locations Bucharest Remote status Hybrid Employment type Full-time Bucharest