Technical Support Engineer

Technical Support Engineer Gravitee is a 2025 Gartner® Magic Quadrant™ Leader , on a mission to govern the world’s intelligence . We deliver the industry’s most advanced platform for Any API, Any Event, and Any AI Agent , trusted by global leaders like Michelin, Roche, and Blue Yonder. Why join us? The Mission : We are the first to bridge traditional API Management with the new frontier of AI Agent Security The Momentum : A high-growth Leader - combining market credibility with startup speed The DNA : We hire people who Hold Nothing Back - passionate builders who want to redefine digital infrastructure Don’t just watch the AI revolution. Build the infrastructure that controls and secures it. The Role We are expanding globally to serve the needs of our large international clients who are predominantly in banking, healthcare, insurance, and more. Gravitee is the natural force of connection within the API space join Gravitee.io and connect with your ideal opportunity. As the Technical Support Engineer you will be responsible for delivering exceptional technical support to our customers. This is a hands-on, critical role in our organisation and highly technical, the right candidate will enjoy problem solving with our clients in highly specialized and technical ways. Gravitee clients are the end-users of our platforms and are as technical as you are! What You'll be Doing At Gravitee, impact isn’t abstract, it’s visible. In this role, you will: Leading the investigation of multiple Support Tickets and working collaboratively to understand and resolve customer issues Prioritising issues and giving our customers located in multiple countries the level of duty and care they need to help implement our platform in their environments Creating knowledge articles to complete our documentation and enabling customers to better understand product use cases Being innovative within the team and with customers to help improve processes and tools Essential Skills 3+ years of relevant experience in a previous hands-on Level 2 Technical Support 3+ years of experience with REST and RESTful APIs Eager learner, ready to dig into many technical areas Desired Skills Networking/web architectures including HTTP Experience with databases (ideally MongoDB or RDBMS), search engine (ElasticSearch) or containers (Docker, Kubernetes, AWS, etc.) Previous experience with trace analysis, debugging, and JVM troubleshooting is a plus Who Thrives at Gravitee At Gravitee, our growth is powered by people who bring passion to what they build, act with professionalism in how they work, and hold nothing back in their commitment to doing things well. You’ll do well here if you: Care deeply about quality, clarity, and impact Are curious, adaptable, and excited by emerging technologies like AI Take ownership and follow through Value collaboration, openness, and continuous improvement Bonus points if you’ve worked with APIs, cloud-native platforms, AI-enabled systems, or open source, but curiosity matters most. Life at Gravitee At Gravitee, we invest in humans, not just roles. Salary up to $100k Excellent medical coverage to keep your body and mind healthy Pension or 401k program options for all locations 25 days holiday/vacation in addition to in-country national holidays as well 3 mental health days per year with an allowance toward a mood-boosting activity of your choice Birthday off to celebrate your day Learn and grow with our professional development allowance to be used to benefit your career Quarterly outings and an annual off-sites in exciting locations! Hybrid work culture: 2 days in the Denver office every other week to collaborate in person Ability to work for one of the fastest-growing companies and alongside some of the most talented people in the API technology sector A meaningful, progressive, global company culture that is as fun as it is hardworking Endless growth opportunities At Gravitee, we believe diverse perspectives make better products and stronger teams. At Gravitee, no employee or applicant will be treated less favorably on the grounds of sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief. By clicking submit below, you consent to allow Gravitee to store and process the personal information submitted above. . Locations Denver Remote status Hybrid