Technical Support Engineer (Level 2)

Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services. We are looking for a Technical Support Engineer who will be responsible to ensure the best service satisfaction to our customers. We expect the Technical Support Specialist to: Work in 5-day schedule (with duties on-call for nights and weekends), Monitor financial systems using proprietary monitoring systems, Register and resolve service requests, incidents and problems, Assist to DevOps engineers, developers and QA engineers, Communicate with client and partner company representatives, Exchange knowledge with fellow colleagues. Must-have skills: Experience with customer service, Basic UNIX/Linux training, Experience in Unix/Linux command line, Basic knowledge of shell script languages, AWK, Perl, etc., Strong analysis, investigation and troubleshooting skills, Good command of written and spoken English language. Nice-to-have skills: Work experience in Linux environment, Understanding of ITIL/DevOps processes and routines, Experience with SQL-like command language, Experience with Opensearch / ELK and Zabbix, Experience with trading/exchange/risk management software usage, Experience with Atlassian software (JIRA, Confluence, etc.), Knowledge of HashiCorp stack and K8S, Bachelor’s degree in Computer Science or a related field. Care for the employees is one of Devexperts' core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate. Flexibility benefits: Possibility of hybrid/remote work mode in Georgia, Flexible working hours. Health and recreation benefits: 24 working days of paid vacation, Fully paid additional wellness days (3 days per year), FitPass (sport and related activities) access, Medical insurance - VIP package. Facility benefits: Modern office with new equipment, PlayStation and table football in the office, Meals in the office. Community benefits: Teambuilding activities, Corporate parties, Football club, Billiard club, Speakers' club, Free admission to corporate external events, Possibility of joining conferences and professional fairs, Personal branding development support. Professional training benefits: English language courses, Georgian language courses for foreign employees, Unlimited access to self-learning platforms, Certification opportunities, Mentorship Program. Social benefits: Parental bonus, Referral bonus, Blood donation paid leave, Gifts for employees, Gifts for children, Free drinks and snacks.