Technical Support Engineer (UK based)

About QuestDB As a specialized database, QuestDB stores, processes and analyzes time series data in real-time, with a focus on reliability, extreme performance and simplicity. It provides best-in-class hardware efficiency and robust features, saving costs and accelerating time-to-value. Our open source repository has gathered 17k stars and QuestDB is the fastest growing database in the time-series category, according to DB-Engines . We are a product-first company with a large community of developers. As a team, we are globally distributed, remote-first and backed by leading venture capital firms and Y Combinator. Teams have had success with QuestDB across a wide range of industries, such as Financial Services, Energy and Space Exploration. Category leading companies such as OKX, Mizuho, and Airbus rely on QuestDB for large-scale, data-intensive production systems. Emerging and disruptive startups also leverage QuestDB to gain a significant edge within traditional industries. The role As a Technical Support Engineer at QuestDB, you’ll be the first line of technical support for our users and customers across open-source and enterprise environments. You’ll help developers troubleshoot issues, guide them through product usage, and ensure a smooth experience with our high-performance time series database. This role is ideal for someone early in their career who is technically curious, communicative, proactive, and enjoys solving real-world problems. You’ll work closely with our engineering team, contribute to improving documentation and product feedback loops, and grow your skills in systems, databases, and developer tooling. We are a remote-first company, but for this role we are looking for someone based in the UK. Responsibilities Respond to user questions and bug reports via GitHub, Slack, and email Troubleshoot issues by analyzing logs, environment setup, and configurations Reproduce and escalate bugs to the engineering team when needed Write and improve support documentation and troubleshooting guides Work with the product and engineering teams to surface common user pain points Learn the ins and outs of QuestDB to support both community and enterprise users Requirements Some experience with Linux/Unix systems and the command line Basic familiarity with SQL and general database concepts Excellent written communication skills in English Empathy, patience, and a problem-solving mindset Comfortable reading logs and identifying errors Curious, self-motivated, and eager to learn Nice to have Prior experience supporting technical software or developer tools Prior coding experience Familiarity with time series databases or real-time systems Experience using Docker, cloud environments, or CI/CD pipelines Exposure to monitoring tools like Grafana or Prometheus Contributions to open-source projects or communities What we offer Generous equity options package Flexible working hours 100% remote Freedom of choice for your technical equipment Wonderful, highly qualified colleagues Truly international: more than 10 different nationalities A transparent, collaborative & inclusive culture Exciting opportunities for career progression as we grow Working at QuestDB We hire talented and passionate people who share our mission to empower developers to solve their problems with data. We are building breakthrough technology to power the infrastructure of tomorrow. We are a company with thousands of users; our mission is to empower them We invest in a culture that promotes ownership, autonomy and independent thinking We have transparent leadership and value employees' strategic input Our team is ambitious and tackles the most difficult problems at the deepest data infrastructure layer