Technical Support Officer - L1

Technical Support Officer - L1 Not your typical Technical Support role - you'll get exposure across the whole organisation and IT infrastructure. Apply Now About MONEYME MONEYME is a founder-led, ASX-listed digital lender and Certified B Corp on a mission to reinvent credit for modern Australians. Through smart technology, fast decisions, and a seamless customer experience, we're changing how Australians borrow. From personal loans, car loans, debt consolidation, to credit cards and free credit score tools, we build financial products people actually want. We move fast. We think big. And growth sits at the centre of everything we do. What we are looking for We are looking for a highly motivated and talented individual to join our team as a Technical Support Officer to work within our technical support and operations team. We are looking for someone who is keen to learn, and we are happy to provide training to less experienced individuals. We are a ISO 27001 certified company and in this role, you will provide software and Hardware related technical support and assistance to our Internal customers, ensuring their satisfaction and resolving their technical issues efficiently. You will have the opportunity to learn and grow within a dynamic and collaborative environment. You will also work closely with other teams and stakeholders to understand, implement, and maintain ISO 27001 requirements. Responsibilities for this role are: Provide first-level technical support to customers via various channels, including phone, email, and chat. Assist customers in troubleshooting software and hardware issues to provide timely and effective solutions. Resolve technical problems by investigating, diagnosing, and implementing solutions or escalating to the appropriate team. Document and track customer interactions, including details of inquiries, comments, and actions taken, using Atlassian - Jira. Collaborate with cross-functional teams, including Operations and product development, to identify and resolve complex technical issues. Assist in creating and updating technical support documentation, including FAQs, knowledge base articles, and troubleshooting guides. To be successful in this role you must have the following: Passion to provide outstanding customer service. Knowledge and experience working in a technical support position or have academic knowledge gained at TAFE or University. Outstanding communication skills - Both written and verbal. Ability to work autonomously, own and complete tasks. Ability to go above and beyond to help MONEYME clients and customers. What’s in it for you At MONEYME we believe in rewarding hard work. When the business is winning, so are you and we’re always investing in our employees to explore new projects and develop people’s careers. We have quarterly awards, events, bonuses and more. Some of our perks and benefits we offer to our employees are: Up to 5 additional days of bonus leave per calendar year after 12 months of service for eligible employees 3 days paid community service and volunteering leave per year 12 weeks of employer-paid parental leave and two weeks employer-paid leave for secondary carer Quarterly champion awards and reward trips Mental health and wellbeing initiatives, health checks, skin cancer checks, free vaccination, etc Novated lease Corporate private health discount Team social events, massages in the office, free coffee and much more MONEYME Limited is an equal opportunity employer and we value diversity, equity, and inclusion. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. We believe that the unique contribution of our employees is a key driver of our success. We stand together – our diversity and inclusion give us an edge.­­­ Department Information Technology Role Technical Support Engineer Locations Sydney CBD Office - Gadigal Land Remote status Hybrid Employment type Full-time