Technical Support - Saas

Technical Support - Saas Join the champion of building and simplifying the foundation of a safer digital transactions journey to safeguard the future of businesses and society 🔒 APPLY We usually respond within two weeks About Signaturit Group, a Namirial Company Signaturit Group, part of the Namirial group, is the European leader in secure digital transactions. Its cloud-native, unified and modular platform enables public and private organisations to manage the entire lifecycle of their digital operations: from identity verification and onboarding to electronic signatures, authentication, communications, fraud prevention, qualified archiving and electronic invoicing. As a Qualified Trust Service Provider (QTSP) under the eIDAS Regulation, the group guarantees the highest level of legal certainty and regulatory compliance, anticipating initiatives such as eIDAS 2 and the European Digital Identity Framework (EUDI Wallet). Following the integration of Signaturit into the Namirial Group in 2025, the company consolidates a multinational position with more than 250,000 customers, a presence in more than 90 countries, and a team of more than 1,400 employees. Headquartered in Italy and with a strong presence in Spain, France, Germany and LATAM and South-East Asia —the group combines global reach with local proximity to offer direct service to businesses and public administrations. What you will do at Signaturit Group, A Namirial Company 🚀 Monitor synchronizations and automatic notifications Manage and resolve technical incidents Weekly internal follow-up meetings to set priorities Environment monitoring, log review, and SQL queries Remote connection to client servers Configure tools and resolve initial product issues Environment setup based on client needs Installation and configuration of system components Implementation of integrations with other systems Authentication management (LDAP, SAML, SSO, Databases) License and permission management Meetings and clarifications with clients regarding integration questions Collaborate in maintaining responsibilities within the organization’s Integrated Management System Understand and apply Quality and Information Security policies (ISO/IEC 27001 and ENS) Comply with Environmental Policy guidelines Follow Business Continuity procedures o If assigned a trusted role, assume the tasks and responsibilities defined for that role What we believe should contribute to your success in this context 🎯 Advanced Vocational Training in IT and/or experience in a similar position - 2 years would be ideal. Pragmatism & Ownership: Ability to find effective, maintainable solutions to complex problems and take ownership of the delivered features. Effective Communication: Clear and concise communication, both written and verbal. Adaptability: Ability to quickly switch context and adapt to evolving technical requirements and product needs. Spanish and English are mandatory Indicative Interview Process (may vary if needed, but we'll try our best to anticipate and inform): HR Discovery Call (30 min) 1st interview with our business (direct report) Business case Personnality online assessment + feedback 2nd interview with our business & business case feedbac Reference check Why Join Us 🤝 👩🏽‍💻 Flexible hybrid work set up ⏰ Flexible working hours ⏰Summer intensive working schedule ⏰Intensive workday on Fridays (all year long) 🏥 Health Insurance 100% for you and your kids 🍽️ Flexible benefits (Coverflex) 📚 Access to LinkedIn Learning Platform 🎂 Celebrate your birthday with a day off ✍🏻 Permanent role 💰 Indicative salary Range: 22/27K€ basic per year - Join Our Vision 🎯 Be part of Signaturit Group's journey to revolutionize digital transactions across Europe and beyond. We are excited to welcome fresh talent who are eager to make a meaningful impact in the digital world. 👉🏽 For more information, explore our website and discover how you can contribute to our mission. We are looking forward to meeting you! * The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory. Department CUSTOMER & OPERATIONS Role Customer Support Technician Locations Valencia Remote status Hybrid About Signaturit Group At Signaturit Group, we're growing fast and inviting forward-thinking talent to join us in shaping the future of secure digital transactions! You'll collaborate with diverse teams on innovative projects that make a global impact, whether in tech, sales, customer success, or marketing.