Technical Support & Showcase Specialist

About the role

The Nicolaudie UK office in Brighton is seeking a Technical Support & Showcase Specialist to join our friendly team, to provide high quality technical support and product demonstrations for our range of entertainment lighting solutions. Working alongside a small team, your main responsibilities will be supplying high quality support for new and existing customers through online tickets and forums, maintaining an active presence in our online user forums, and travelling to Germany to present our products to prospective and current clients.

Please note: this is a hybrid role, offering up to 2 days per week working from home, with the rest of the time spent in our central Brighton office.

About you

Essential - we’re looking for someone who has:

• Professional fluency in both English and German (written and spoken).
• Willingness and ability to travel for business to Germany (and other locations when required).
• Comfortable presenting products directly to prospective and existing customers.
• Keen interest and knowledge of creative computing (e.g., music, design, video software).
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Excellent time management and organisational skills, with the ability to work to deadlines and SLAs.
• Ability to work independently as well as collaboratively.

Desirable - it would be great if you have the following:

• Higher-level educational qualification in a technical or creative field.
• Experience working in a customer-facing role.
• Experience working with CRM platforms.
• Experience working with task management tools such as ClickUp, Trello, or Asana.
• Comfortable appearing on camera for short promotional or instructional videos.
• Understanding of the lighting control industry.

About Nicolaudie

Nicolaudie has been innovating in the world of lighting control since 1987, when we designed the world’s first computerised lighting controller for Amiga computers. Nearly 40 years later, we are now a global company, making cutting-edge products for the architectural and entertainment lighting control industry.

The Nicolaudie UK team was established in 2015 and is based in Brighton. Nicolaudie UK offers a range of staff benefits, including:

• 25 days holiday, plus bank holidays
• Hybrid working (3 days on-site, 2 days remote)
• Weekly company lunch
• Dedicated learning and development time
• Cycle to work scheme

About the application

Once you click apply, you will be directed to our online application form, where you will have the opportunity to upload your CV and cover letter. Due to the high volume of applications, we are unable to provide individual feedback at the initial application stage. If you have not heard from us within 5 weeks of submitting your application, please assume you have not been successful.

Please note that applications will be reviewed on a rolling basis and we reserve the right to close this vacancy early once a suitable candidate is found. Early application is strongly advised.