Technical Support Specialist

**ONLY RESUMES IN ENGLISH WILL BE CONSIDERED**

Tier 2 IT Support Specialist (Remote | Part-Time | $13/hour)

Job Type: Hourly

Pay: $13 USD per hour

About the Role

We are looking for a skilled Tier 2 IT Support Specialist to provide remote technical support to end users in a Microsoft-based environment. The ideal candidate has strong troubleshooting abilities, excellent English communication skills, and hands-on experience with Microsoft Azure and Microsoft 365 technologies.

This is a client-facing role requiring professionalism, attention to detail, and the ability to resolve technical issues efficiently while delivering outstanding customer service.

Responsibilities

• Provide Tier 2 remote technical support for end users.
• Troubleshoot Windows desktop and laptop issues.
• Manage user accounts in Microsoft Entra ID (Azure Active Directory).
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Resolve password, authentication, MFA, and account access issues.
• Assist with Azure administration and user management.
• Troubleshoot hardware, software, printer, and network connectivity issues.
• Escalate complex issues to Tier 3 engineers when necessary.
• Document all work performed in the ticketing system.
• Maintain excellent communication with clients throughout the support process.
• Follow established IT policies and procedures.

Required Qualifications

• 2+ years of experience in a Tier 2 IT Support or Help Desk role.
• Strong knowledge of:
• Microsoft Azure / Microsoft Entra ID
• Microsoft 365
• Windows 10/11
• Active Directory
• Microsoft Intune (preferred)
• Basic networking (DNS, DHCP, TCP/IP, VPN)
• Experience with remote support tools.
• Experience working with ticketing systems such as ConnectWise, Autotask, HaloPSA, Freshservice, or similar.
• Excellent troubleshooting and problem-solving skills.
• Ability to prioritize multiple support requests.
• Strong documentation skills.

English Requirements

• Excellent spoken and written English (required).
• Comfortable communicating directly with U.S.-based users via phone, Teams, and email.
• Professional and customer-focused communication skills.

Preferred Qualifications

• Experience working for an MSP (Managed Service Provider).
• Microsoft certifications (MS-900, AZ-900, MD-102, or similar).
• Experience with Microsoft Intune, Conditional Access, and Azure administration.
• Knowledge of endpoint management and security best practices.

Compensation

• $13 USD per hour
• Remote position
• Flexible hourly schedule based on client needs

If you're passionate about IT support, enjoy solving technical challenges, and have excellent English communication skills, we'd love to hear from you.