Technical Support Specialist

Provide application and production support for critical banking and trading systems supporting global users. Monitor, troubleshoot, and resolve application and system issues to ensure stability and optimal performance. Collaborate with development teams to identify root causes and implement long-term solutions for recurring issues. Lead regular issue review meetings and coordinate with vendors to track, escalate, and resolve outstanding issues. Manage production change requests and support Change Advisory Board (CAB) processes to mitigate operational and regulatory risks. Coordinate testing, release, and deployment activities to ensure successful production implementations. Maintain support documentation, procedures, and knowledge base materials. Mentor junior team members and provide technical guidance, training, and knowledge-sharing support. Drive continuous process improvements to enhance service quality, operational efficiency, and system reliability.