Technical Support Specialist

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Title: Technical Support Specialist. Location: Cape Town, South Africa, Hybrid. Sample Introduction for the Business: We are seeking a Technical Support Specialist to provide expert support for ATM hardware and related systems, ensuring high availability, reliability, and customer satisfaction. The role is critical in maintaining ATM performance through effective troubleshooting, proactive monitoring, and timely resolution of technical issues. Position Summary: The Technical Support Specialist is responsible for providing remote and occasional onsite support for ATM hardware, diagnosing technical issues, analyzing error logs, and performing maintenance and repair activities. The role works closely with internal teams to minimize downtime, support software testing and hardware upgrades, and ensure compliance with operational and security standards. Participation in standby support activities is required to maintain continuous service availability. Key Areas of Responsibility: Provide remote and onsite technical support (if required) for ATM hardware issues. Analysis of ATM hardware error log and providing technical recommendations to ensure maximum uptime and availability of ATM devices. Perform diagnostics, troubleshooting, and repairs on ATM media and non-media handling components. Respond promptly to customer-reported incidents, ensuring timely resolution and minimal service disruption. Monitor system alerts and take proactive measures to prevent failures. Creating technical documentation to provide guidelines and best practices. Field readiness testing of new ATM software. Coordinate with vendors, service providers, and internal teams when escalation is required. Maintain accurate records of incidents, repairs, and maintenance activities. Support in the install, configure, and upgrade of ATM hardware as needed. Adhere to company policies, security standards, and compliance requirements. Providing standby technical support on weekends/public holidays. Basic Qualifications: Diploma or Certificate in Information Technology, Electronics, or any related field. Strong technical troubleshooting, problem-solving, and analytic skills. Strong MS Excel, Word, PowerPoint, and Copilot skills. Excellent Knowledge of ATM hardware components (NCRA & ChungHo) and supporting systems. Basic understanding of ATM software platform (XFS, ANDC, Activate). Strong analytic skills for root cause identification via ATM hardware logs. Previously worked in a role where ATM hardware repairs and maintenance was your key function. Ability to work independently and manage field service tasks efficiently. Good understanding of electrical and mechanical systems. Strong customer service and communication skills. Ability to work under pressure and meet deadlines. Basic networking knowledge (advantageous). *Valid driver’s license and reliable owned vehicle (if onsite support is required). Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.