Technical Support Specialist

Technical Support Specialist Simucube is redefining the future of simulation technology. From our cozy office in Hervanta, Tampere, Finland, our team of 65 passionate professionals designs and builds products celebrated around the world for their unmatched performance and uncompromising quality. We are now looking for a Technical Support Specialist to be the first point of contact our customers have with our company, helping them solve everything from technical hiccups to questions about their favorite racing games. "I love tinkering with electronic devices to understand how they work." "I help others with their technical problems by asking the right questions and explaining the solution in an understandable way." Do you recognize yourself in these two statements? If you do, you could be exactly who we're looking for! The role in a nutshell This is a full-time, permanent position based in Hervanta, Tampere. While we offer flexible working arrangements, we enjoy working together on-site, so we'd love to see you at least part-time at the office. The salary range is 2800-3300 €/month, depending on experience. This recruitment process is anonymous (read more below). Your role as a Technical Support Specialist You'll work as the first point of contact a person has with our company, helping them by: Answering e-mail and social media inquiries, primarily related to technical issues with Simucube products Diagnosing software and hardware problems, guiding customers through troubleshooting with the right questions Providing first-line support Advising on different racing games and their settings Authorizing RMA (return material authorization) cases Collaborating with our external production and storage provider(s) Creating self-service documentation for Simucube products Your daily work can range from technical questions about hardware and software all the way to questions about sim racing titles like Assetto Corsa or iRacing. Our team has built a top-quality support process and to be frank, set the bar fairly high. Our stakeholders expect clear, timely, and solution-oriented communication from us. We believe this role will suit you if you: Have knowledge of electronics, electrical engineering, and technology, along with a genuine desire to understand how a device works Have excellent English skills, both written and spoken Bring superb interpersonal and intercultural skills to collaborate with stakeholders internally and externally Are eager to learn more about sim racing and understand how sim racing peripherals, such as game controllers work Are committed to finding a solution even when there's no ready-made answer It's also a big plus if you're familiar with sim racing titles or have a basic understanding of software engineering or electronics. In return, we offer you People-first culture : a range of well-being benefits, including a paid mid-day stroll to unwind during your workday and an extensive health care plan, backed by warm-hearted and talented colleagues. Flexibility and freedom : a value-driven environment of continuous learning and independence, where you can genuinely craft your role to match your ambitions and dreams. Continuous learning : tools, space, and time for your professional and personal development, so you can grow with the company. About us As a technology leader in sim racing, we are here to create long-lasting high-quality products, exceed customer expectations, and innovate so that racers can have the best gear available. Our products are used not only by simulation enthusiasts and dedicated e-sports athletes but also by some of the world's fastest motorsport drivers to train off track. While our products combine the precision of e-sports with industrial expertise and raw performance, the atmosphere at our office in Hervanta is cozy and welcoming. Our relaxed and flat organizational culture is symbolized by woolen socks, worn by everyone, including the CEO. This unique blend of cutting-edge technology and a supportive work environment has earned us the title of Finland's Most Human-Centric Workplace in 2024, by Hälsa. Simucube (Granite Devices Oy) was founded in 2007 and is fully owned by its employees. In 2024, our revenue was over 15 M€. Interested in joining us? We're excited to hear from you! We'll review applications as they arrive and may begin interviews during the application period, so introduce yourself by sending your CV right away, or at the latest by 1.9.2026. The process will consist of a short screening call followed by two interview rounds, giving you the opportunity to meet team members and gain additional insights into our work and culture. Have questions about the role or what it's like to work with us? Reach out to Titta Saarinen, our Talent Acquisition Manager, at titta.saarinen@simucube.com or +358 45 807 2044. You can also learn more about working with us at simucube.com/careers . Please note that this is an in-house role, and we are not seeking recruitment agency support at this time. Candidates must be eligible to work in Finland, as we currently do not provide relocation or visa support. Anonymous recruitment As equal opportunities for everyone and continuous development of our ways of working are at the core of our company, we have started anonymous recruitment. We welcome people from different backgrounds and different life situations and are committed to promoting equal treatment of candidates. Our goal with anonymous recruitment is to allow an increasingly diverse group of candidates to enter the interview stage and to select the most suitable person, regardless of their characteristics. By using anonymous recruitment, we can avoid unconscious biases affecting the outcome of the recruitment. Anonymous recruitment at Simucube means that all applications are reviewed in anonymous mode in our recruitment system. The system will automatically blur personal information such as name, email address, and photo from both the application form and the CV. Based on the other information provided in the CV and application form, we select the most suitable candidates for the interview process. At this stage, all information provided by the candidate will be visible. You can read more about our recruitment process at simucube.com/careers! Department Customer experience Role Technical support Locations Tampere Remote status Hybrid Tampere About Simucube Combining cutting-edge technology with a relaxed and supportive culture, we’ve built an innovative workplace where top-tier engineering meets a strong sense of community. Meet Finland's most people-centric workplace! Founded in 2017 Co-workers 60+ Turnover 15,6 M€