Technical Support Specialist (Remote service Engineer)

Job Description Apply now Technical Support Specialist (Remote service Engineer) Job Location: Beynost, Cergy Pontoise Department: EUR COC Tier 2 Work Model: Remote Full-Time/Part-Time: Full Time Contract Type: Permanent Job Req ID: 1419 You enjoy diagnosing complex technical problems remotely, supporting field teams and keeping critical infrastructure running? Then this role is for you! What you’ll do: Remote technical support – The core of this role (~70% of your time) Diagnose & resolve technical incidents across our EV charging network (hardware faults, connectivity issues, abnormal charger behaviour). Handle escalations from EMEA field teams, always ensuring SLA compliance. Support local teams and service partners during charger installation, commissioning and onsite interventions. Monitor fleet performance via our cloud-connected tools and trigger corrective actions as needed. Documentation and customer communications (~20% of your time) Create and maintain knowledge articles, guides and procedures for support teams. Document troubleshooting steps and customer communications in case resolution Continuous improvement (~10% of your time) Identify recurring issues and feed insights back to product and quality teams. Actively contribute to optimising workflows within the COC team. Your profile Education and experience: Technical Background in electrical engineering, electromechanics, IT systems or equivalent (vocational qualification, BTS, Licence professionnelle, DUT, Titre professional… all considered). 2-3 years of experience in a technical support, maintenance or N2/3 helpdesk role (EV, telecoms, industrial systems, embedded systems…) Solid hands-on experience can outweigh formal qualifications – what matters is your ability to diagnose and solve. Technical skills Good knowledge of electrical systems (power or low voltage…). Ability to analyse problems from indirect data (logs, alerts, cloud monitoring) without physical access to hardware. Familiarity with Linux based environments is a plus. Full professional proficiency in English AND French is required, written and spoken – your daily interactions with EMEA teams will take place in English. All documentation is written in English. Soft skills – What will really set you apart Autonomous and organised: you can prioritise and manage several tickets in parallel. Clear communicator: you can explain a complex technical issue to a non-technical audience. Curious: the EV charging sector evolves fast, and you enjoy keeping up. Comfortable with on-call rotations (planned in advance, shared across the team). What’s in it for you? A competitive salary package. Healthcare, additional days leave (RTT) meal vouchers. Full remote or hybrid (Lyon or Cergy) – IT equipment provided Directly contribute to the global transition to clean energy. 0-25% on-site travel for interventions or training. About us ABB E-Mobility is a world leader in EV charging technology, equipping the largest charging network operators and automotive manufacturers globally. Our Collaborative Operations Center (COC) brings together three complementary teams: Customer Support (case management), Charger Operations (our team — remote monitoring and support) and Technical Field Support (complex field incident resolution). Joining the COC means working alongside specialists from across Europe, in an environment that combines operational rigour with the agility of a fast-growing company. Apply now Information at a Glance ABB ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of e-mobility, not just predicting it.