Technical Support Specialist – Shift Operations and Monitoring

Join the best bank to work for in Bulgaria* Who we are: Do you want to join a well-established bank with a start-up culture? No, we’re not joking! We, at tbi , have been one the most profitable banks for years and we are growing at a fast pace. We’re a bank with a long history of success that operates as a start-up and we’re always on the lookout for new opportunities to grow our business. How do we do that? It's all about our people . Our team is made up of brave, passionate and caring people who don’t just want to follow the same path – we want to transform into mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here – 70% of them would recommend tbi as an employer to their friends and family. Our people are engaged in challenging and meaningful work, inspired to grow their potential and career, encouraged to learn and empowered to take decisions. That’s not corporate babble, it’s what our people say. Do you want to play a key role in our unique success story? If you are technically minded, have strong problem-solving and communication skills, and are interested in developing your career in IT Operations, If so we're looking for a Technical Support Specialist – Shift Operations and Monitoring to join our team on the journey to success! What You’ll do: Monitor security alerts and channels, escalating and coordinating with the Information Security team as required Provide technical support to Bank employees and perform initial troubleshooting of hardware, software, network and communication issues. Monitor IT systems, services, infrastructure and business-critical processes, including core banking and payment systems. Monitor alerts and dashboards, perform initial checks and respond to service interruptions or deviations. Register, track and document IT requests and incidents, including timely escalation to the relevant IT teams or external providers. Support Incident Management activities and follow established escalation procedures. Perform designated End-of-Day (EOD) procedures and control activities. Ensure proper shift handover and follow-up of active incidents and outstanding tasks. Work in accordance with the Bank's information security requirements, internal procedures and operational standards. What you’ll need to succeed: University degree in IT, Computer Science, Information Systems, or another related field. Excellent computer literacy, technical and communication skills. Basic understanding of IT monitoring / ITSM concepts is an advantage. Previous experience in operational IT support is considered an advantage, but professional experience is not required. Strong sense of responsibility, attention to detail and business ethics. Willingness to work in a 24/7 shift-based environment, including day and night shifts, weekends and public holidays. Shifts may be up to 12 hours, with the required daily and weekly rest periods What we offer: Take your career to the next level with real growth opportunities Work on exciting, meaningful projects that make an impact Be seen and appreciated for who you are and what you do Join a vibrant, international team of 23 nationalities who’ve got your back Stay covered with additional private health insurance Receive monthly food vouchers as part of your benefits package Enjoy exclusive perks & discounts – from Multisport cards to top retailers Work in the heart of Sofia – steps away from National Palace of Culture and South Park Bring your furry friend to work – because every office is better with paws Visit our Career Page to learn more about what makes us different. If this sounds like something you’d be interested in, we'd love to hear from you ! To apply for this position, please send us your CV in English. We'd love to get back to everyone, but due to the number of applications we receive, we can only contact the shortlisted candidates. *We are ranked the top bank and top 3 employer to work for in Bulgaria according tо WhereWeWork All applications are treated with utmost confidentiality. By submitting your job application to tbi bank, you confirm that you have read the document named “Information related to personal data processing for job applicants” publicly available on tbi Career page.