Technical Support Team Lead

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together. What this role is all about As a CPaaS Registrations Manager, you’ll play a critical role in ensuring seamless delivery of technical services while shaping how we operate, scale, and innovate. You’ll lead a high‑impact team that sits at the intersection of technology, operations, and customer experience, with strong ownership of regional performance and strategy. This role is about driving operational excellence, building and empowering people, and creating scalable processes that support Infobip’s business strategy and world‑class customer experience. You’ll act as a regional ambassador, trusted partner to stakeholders, and a driver of continuous improvement. What you’ll do Lead and develop a high‑performing team, ensuring strong engagement, growth, and retention Ensure alignment between team priorities, company strategy, and customer needs Drive operational effectiveness through process improvements, automation, and data‑driven decision‑making Oversee regional high‑impact initiatives and cross‑departmental projects, ensuring quality, profitability, and timely delivery Act as the main technical and operational point of contact for your region Own and evolve regional platform, routing, and connectivity strategies in collaboration with global stakeholders Ensure excellent customer experience by nurturing strong internal and external business relationships Track and report on strategic KPIs, technical quality, and regional performance Identify new opportunities, use cases, and improvements from both technical and business perspectives Ensure onboarding, quality control, and operational standards meet Infobip’s business excellence benchmarks What makes you a strong fit Proven experience leading teams in a technical, operational, or CPaaS/telecom environment Strong understanding of platforms, products, routing, connectivity, and technical service delivery Ability to combine technical expertise with business and commercial thinking Experience driving process optimization, automation, and operational improvements Data‑driven mindset with the ability to turn insights into action Strong stakeholder management skills across Engineering, Product, Customer Support, and regional teams Experience managing regional or cross‑functional projects with high visibility and impact A natural leader who enjoys mentoring, developing talent, and building engaged teams Proactive, strategic thinker who isn’t afraid to challenge the status quo and suggest better ways of working Fluent English, spoken and written Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity. Read more about our hiring process . #LI-DM1