Technical Writer

Role: Technical Writer

Location: Poland

Mode: Remote

Type: Permanent

Job Description:

Document & Operations Coordinator

Role Overview

We are looking for a highly organised and detail-oriented Document & Operations Coordinator to manage document governance, onboarding/offboarding, internal communications, content administration, and training support within a regulated environment.

Key Responsibilities

• Manage and maintain approved document templates in Veeva and Google Drive, ensuring version control and accessibility.
• Perform document quality checks covering formatting, fonts, page numbering, headers/footers, tables, comments, markups, and outdated content.
• Coordinate document reviews, approvals, and workflows in Veeva, including reviewer/approver assignments and timely follow-ups.
• Support users with Veeva access and workflow-related queries.
• Manage end-to-end onboarding and offboarding, including system access, training, distribution lists, documentation, and tracking.
• Administer team distribution lists, ensuring membership and organisational information remain accurate.
• Maintain and update internal GSite/web content and team information.
• Coordinate internal newsletters, information sessions, presentations, and other communication activities.
• Support visual content development, including storyboards, animation/video planning, and coordination with design teams.
• Manage webcast channels, trackers, recordings, content uploads, and renewal requests.
• Support training activities, including the creation and management of training content using Synthesia.
• Coordinate multiple stakeholders and activities while ensuring deadlines and quality standards are met.

Required Skills

• Strong document management, governance, and quality control experience.
• Hands-on experience with Veeva or similar document management systems.
• Excellent attention to detail, organisation, and coordination skills.
• Strong stakeholder management and communication abilities.
• Experience with onboarding/offboarding and access management.
• Proficiency in Microsoft Office, Google Workspace, and collaboration tools.
• Strong problem-solving and customer-service mindset.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Skills

• Experience within Pharmaceutical, Healthcare, Life Sciences, or other regulated environments.
• Knowledge of document approval workflows and governance.
• Experience with Veeva, Synthesia, Webcast, content management, newsletters, and training platforms.
• Strong understanding of internal communications and content administration.