Technology Experience Officer

Location: Parramatta Hub Posting Date: 21 Aug 2026 Job Requisition ID: 757 Employment Type: Full Time Employment Term: Maximum Term Posting End Date: 4 September 2026 Ready to make a splash in your career? Join WaterNSW as a Technology Experience Officer on a Full-time, 6-month contract and become the trusted first point of contact for IT support across the organisation. You'll work closely with our people, solving technical issues, enhancing user experiences and ensuring employees have the tools they need to succeed. Our perks and Benefits: At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that’s why we offer a load of benefits. • Flexible working • Work a 9-day fortnight at Full pay on the Enterprise Agreement • Up to 16 weeks paid parental leave • Fertility leave • Professional development and educational assistance • Access to remote area benefit packaging – based on work location • Attractive remuneration $88,366 + Super • And so much more! What you’ll do: • Be the trusted face of IT support by delivering exceptional first-line and second-line technology support to WaterNSW employees across the business. • Keep our people connected and productive by managing and supporting end-user technologies, including laptops, mobile devices, printers and workplace technology solutions. • Solve technical challenges with confidence, responding to incidents, requests and enquiries within service level commitments while delivering an outstanding customer experience. • Maintain accurate and detailed service records, ensuring incidents and requests are properly documented, tracked and resolved. • Drive continuous improvement, contributing ideas that enhance processes, strengthen knowledge sharing and improve the overall technology experience. What we are looking for: • Relevant qualifications in Information Technology (or equivalent experience) • Experience in a Service Desk or Help Desk environment, with the ability to manage competing priorities, work under pressure and consistently meet service commitments. • Strong technical knowledge across desktop hardware, operating systems, peripherals and Microsoft 365 technologies. • Experience using ServiceNow or similar IT Service Management platforms to manage incidents, requests and service delivery outcomes. • A confident communicator who can build relationships across the organisation and explain technical concepts clearly to both technical and non-technical audiences. Who we are: WaterNSW operates the state’s dams, capturing and storing water, and then supplying it ready for distribution – for the environment, agriculture, industry and the community. With 41 major dams and hundreds of waterways across the state, we play a vital role at the source of the state’s water, delivering two thirds of all water used in NSW. We’re the people taking care of the state’s water at the source – capturing, storing, delivering. How we will support you: At WaterNSW, we balance flexibility – and the way we work – with the needs of the business, our teams, and us as individuals. When it comes to working in an office, we work in a hybrid way. If you’re required to be in the field or on site, the benefits of flexibility can be achieved in other ways, such as through a condensed work week. We are proud to be a WORK180 Endorsed Employer and are committed to providing equal opportunities for women. Visit our WORK180 page to access our benefits and career development opportunities . Our commitment & culture: No matter how or where you work, safety is the number one priority. This means the physical and mental safety of you, your colleagues, and the public. WaterNSW is committed to building a workforce that reflects the diversity of the communities we serve. We strongly encourage Aboriginal and Torres Strait Islander peoples, Veterans, and people from all backgrounds to apply. We celebrate the unique perspectives, knowledge and lived experience you bring and are committed to ensuring an inclusive, supportive and respectful workplace for everyone. Find out more at waternsw.com.au For more information, please reach out to: [email protected] Please note applications for this position will close on Friday 4th September at 11.59 pm. You must have full work rights in Australia to qualify for all positions at WaterNSW. We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant. Privacy and collection of your personal information If you apply for a position via our website or [email protected] , WaterNSW may collect your personal information. Please visit WaterNSW’s Privacy Page to view the Careers Collection Notice for more information about how WaterNSW collects, uses, and discloses your personal information.