Telco Testing & Monitoring Lead

Telco Testing & Monitoring Lead Company Overview Holafly is a high-growth scale-up revolutionising how businesses and travellers connect to the internet abroad. Since 2018, we’ve empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 800+ professionals across multiple countries, we are scaling globally to support travellers with seamless, unlimited data connectivity. We’re not just connecting people—we’re enabling freedom and peace of mind, ensuring our users stay connected from the second they land, wherever their journey takes them. The Role As the Telecommunications Testing & Monitoring Lead, you will champion network reliability by leading a specialized team to audit and optimize our global carrier performance. Your leadership directly impacts our global scale-up by steering key network providers and ensuring our customers experience flawless connectivity worldwide. Key Responsibilities Lead and mentor a high-performing testing and monitoring team to ensure optimal network performance. Establish quality metrics and monitoring strategies to steer and hold network partners accountable. Optimize testing workflows and monitoring tools to proactively detect and resolve roaming and data issues. Collaborate with Carrier Operations to drive technology selection and long-term infrastructure improvements. Translate technical data into actionable business insights to support partner negotiations and SLA management. Qualifications Proven leadership experience within telecommunications environments (e.g., NOC, Engineering, or Service Delivery). Strong technical knowledge of mobile roaming, eSIM technologies (SM-DP+, multi-IMSI), and Core Network protocols (3G to 5G). Hands-on experience configuring and optimizing telecom monitoring and testing tools. Exceptional communication skills with the ability to bridge the gap between technical teams and external partners. Adaptability to thrive in a fast-paced, hyper-growth scale-up environment. Nice-to-haves Familiarity with Diameter, Radius, DNS, or GRX/VPLMN architectures. Experience managing telecom interconnection contracts and vendor SLA negotiations. Benefits & Perks Remote-first culture with a focus on outcome over hours. Flexible working schedule to support your work-life balance. The opportunity to grow within a blameless, collaborative environment that values ownership and continuous improvement. Department Carriers Locations Europe, Dublin, Bulgaria, Hungary, Poland, United Kingdom Remote status Fully Remote Employment type Contract About Holafly During a trip to Thailand, Pedro and Lidia, the founders of Holafly, experienced the frustration of not having an internet connection. Inspired by their own experiences, they came up with a simple but brilliant idea: why not allow travellers to buy data plans for any destination from their home country? Our passion for providing easy and convenient connectivity to travellers around the world drives everything we do. We love our work and we do it with pride. Stay connected wherever you go.