About The Company
Founded with a vision to revolutionize the media and advertising landscape, Anantya Media is a dynamic and innovative organization committed to delivering exceptional media solutions to our clients. We specialize in creating impactful advertising campaigns, digital marketing strategies, and media planning services that help brands reach their target audiences effectively. Our team comprises passionate professionals dedicated to excellence, creativity, and client satisfaction. At Anantya Media, we foster a collaborative work environment that encourages continuous learning and growth, ensuring our employees stay ahead in the ever-evolving media industry.
About The Role
We are seeking a customer-focused and self-disciplined Telecalling Executive to join our team in a remote work capacity. This role is pivotal in maintaining strong customer relationships, resolving queries efficiently, and supporting our sales and marketing efforts through effective communication. As a Telecalling Executive at Anantya Media, you will handle inbound and outbound calls, assist customers with their inquiries, and gather valuable feedback to enhance our services. The role offers flexibility to work from your own location while contributing to a fast-paced and vibrant company environment. The ideal candidate will possess excellent communication skills, a proactive attitude, and the ability to work independently to meet targets and deliver exceptional customer service.
Qualifications
The ideal candidate should possess a minimum of 6 months to 3 years of experience in telecalling, telemarketing, or voice support roles. Any graduate or undergraduate can apply, with prior experience in media or advertising considered a plus. Candidates must have their own resources, including a laptop, smartphone with data, and a stable internet connection. A quiet workspace is essential for effective communication during calls. Basic proficiency in MS Excel, Google Sheets, and CRM tools is required. Excellent verbal communication skills in English and Hindi are mandatory, with a clear speech, active listening, and convincing abilities. The role is open to all age groups, emphasizing the importance of motivation, target orientation, and independence in a remote setup.
Responsibilities
The Telecalling Executive will be responsible for a variety of tasks, including:
- Handling a high volume of inbound and outbound calls to resolve customer queries and ensure a seamless customer experience.
- Making follow-up calls for open tickets, collecting feedback, and confirming service closures.
- Explaining our products and services clearly to customers and providing basic guidance over the phone.
- Identifying potential sales or upsell opportunities during calls and passing qualified leads to the sales team for further engagement.
- Maintaining accurate and up-to-date call logs, customer records, and daily call status reports using Excel, Google Sheets, or CRM tools.
- Preparing and sharing detailed daily, weekly, and monthly performance reports to monitor progress and identify areas for improvement.
- Escalating complex or unresolved issues to the appropriate internal teams for prompt resolution.
- Gathering customer feedback and sharing insights with management to help improve service quality and customer satisfaction.
Benefits
Joining Anantya Media as a Telecalling Executive offers numerous benefits, including the opportunity to work remotely from the comfort of your home, flexible working hours, and a supportive team environment. We provide a dynamic work culture that values innovation, continuous learning, and career growth. Additionally, employees have access to training resources to enhance their communication and technical skills. Competitive remuneration packages are offered based on experience and performance. We also promote a healthy work-life balance and provide recognition for outstanding contributions, fostering a motivating and rewarding workplace.
Equal Opportunity
At Anantya Media, we are committed to creating an inclusive work environment that promotes diversity and equal opportunity for all employees and applicants. We do not discriminate based on age, gender, race, ethnicity, religion, or any other protected characteristic. We believe in providing fair employment opportunities and fostering a culture of respect, collaboration, and integrity. Our hiring process is transparent and merit-based, ensuring that every individual has an equal chance to succeed and grow within our organization.