Telecom Expense Management Analyst

About the Role as a Telecom Expense Management Analyst Invoice Management & Financial Controls Review, audit, and accurately process fixed telecom invoices; track approvals and aging to prevent payment delays or service risks. Identify, document, and track cost-saving and cost-avoidance initiatives by analyzing spend, contracts, rates, and usage patterns. Inventory & Lifecycle Management Maintain accurate fixed telecom inventory through regular audits, reconciliations, and lifecycle updates. Manage full-service lifecycle activities including procurement, provisioning, changes, decommissioning, and site closures. Build new sites, adjust or remove capacity for changes and closures, review usage, and redistribute Teams number capacity to avoid shortages or excess. DID / Number Management Own DID and number management, including monthly audits, cleanup, assignment, and reduction of unused numbers. About You: Experience 4- 6yrs Shift Time: 3.00 PM - 12.00 AM ServiceNow Workflow Design & Automation Design, build, and continuously improve ServiceNow workflows, forms, and automation for Fixed, UCaaS, and Teams Voice services. Lead Teams Voice escalations and manage misrouted tickets, number requests, Out-of-Region (OOR) requests, and AA/CQ form support. Vendor & Partner Operations Support vendor operations for UCaaS, Fixed-line, and BT activities including porting, application support, and device workflows. Operational Resilience & Documentation Provide cross-functional coverage, maintain up-to-date process documentation, and contribute to operational resilience across all TEM functions. #LI-SM1 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. 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