Telehealth Specialist - Digital Care

Primary Location Remote Department Telemedicine Shift Day (United States of America) Schedule Full time Weekly Hours 40 FTE 1 Employee Status Regular *Expected Starting Pay Range $56,846.40 - $72,488.00 *Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status. As a Telehealth Specialist, you will play a key operational role in supporting and maintaining Cincinnati Children's Digital Care & Telehealth services. In this fast-paced, collaborative environment, you will coordinate day-to-day telehealth operations by monitoring services, managing vendor support tickets, facilitating meetings, maintaining documentation, and supporting established telehealth use cases. You will serve as a liaison between clinical, operational, technical, and external partners by coordinating communication channels, documenting meeting outcomes, and helping resolve operational issues. You will also support Go Lives and lead straightforward service launches, execute approved operational requests, and participate in an on-call rotation to help ensure the continued success and reliability of telehealth services. This role may also support Digital Care operations and products, including video visits, asynchronous care, agentic AI, and other emerging virtual care technologies. This position follows a hybrid work arrangement, requiring a minimum of one day per week onsite. JOB RESPONSIBILITIES Coordination Facilitate internal meetings, including preparing agendas, documenting meeting minutes, tracking action items, and following up on deliverables. Create and maintain Microsoft Teams channels and collaboration spaces to support effective communication across multidisciplinary teams. Coordinate vendor support tickets and collaborate with internal and external partners to facilitate timely issue resolution. After training, demonstrates the ability to support Phase 2 initiatives and straightforward telehealth launches by coordinating operational activities and ensuring implementation readiness. Serve as an internal resource and liaison to staff, physicians/faculty, and external stakeholders for issues related to the program. Coordinate governance activities for new telehealth use cases. Oversight Monitor and respond to situations that affect daily operations in the Center for Telehealth. Conduct call monitoring for digital care services. Provide ongoing operational support for established telehealth use cases by responding to questions, managing issues, and escalating enhancement requests when appropriate. Participate in an on-call rotation to support telehealth operations and ensure continuity of service. Program Management Serve as a training resource for providers and staff working in telehealth. Identify and prioritize ongoing educational/training needs and recommend solutions as required. Responsible for documentation. Communication Demonstrate competence in video conferencing. Effectively communicate with team members and contribute to their growth by sharing knowledge, experience, and skills. Stay abreast of changes in key systems. Serve as a resource to the department in specific area(s). Deliver exceptional customer service while collaborating with clinical, operational, technical, and vendor partners. Effectively prioritize work and adapt in a fast-paced environment while balancing structured processes with evolving operational needs. JOB QUALIFICATIONS Bachelor's degree in a related field. 0+ years of experience in a related job discipline. PREFERRED QUALIFICATIONS Experience coordinating projects, meetings, or operational initiatives in a collaborative team environment. Familiarity with vendor management and working within ticketing or service management systems. Proficiency with Microsoft 365 applications, including Microsoft Teams, Excel, PowerPoint, and Forms. Experience creating or maintaining documentation, knowledge articles, or standard operating procedures. Demonstrated ability to prioritize multiple tasks and adapt in a fast-paced, evolving environment. Strong customer service skills with experience supporting clinical, operational, or technical stakeholders. Experience working with cross-functional teams to coordinate activities and resolve issues. Knowledge of healthcare operations or clinical workflows. Experience supporting virtual meeting platforms, collaboration tools, or Digital Care technologies. Experience supporting telehealth, digital health, or healthcare technology solutions. About Us At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s. Cincinnati Children's is: Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding Recognized as one of America’s Best Large Employers (2025) , America’s Best Employers for New Grads (2025) One of the nation's America’s Most Innovative Companies as noted by Fortune Consistently certified as great place to work A Leading Disability Employer as noted by the National Organization on Disability Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. Comprehensive job description provided upon request. Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability