Temporary Benefits Coordinator

About Tides Tides is a nonprofit and philanthropic organization committed to advancing social justice. We work across the social sector to shift power to communities of color and other groups historically denied power. Centering equity and justice in everything we do, we collaborate in deep partnership with movement leaders, nonprofits, donors, foundations, and corporations to amplify the impact of their work by providing services like fiscal sponsorship, donor advised funds, grant making, and a variety of innovative solutions. Learn more at tides.org . About The Role The Temporary Benefits Coordinator serves as a bridge role covering core benefits operations during the search for a permanent Sr. Benefits Analyst. Reporting to the Director, Total Rewards and People Operations, this individual will keep day-to-day benefits administration, employee support, carrier billing, and time-sensitive leave and workers’ compensation matters running smoothly for approximately 800 employees across Tides Network and Tides Center. The ideal candidate brings a strong customer service mindset, demonstrated experience delivering responsive and compassionate employee support, and the ability to navigate sensitive situations with professionalism and discretion. The Temporary Benefits Coordinator will engage in people-centered interactions with all stakeholders, demonstrating a high degree of empathy and a commitment to Tides values and JEDI principles in every interaction. What you will Do Core Responsibilities Administer day-to-day benefit programs (medical, dental, vision, life, disability, FSA/HSA, voluntary benefits, COBRA). Process enrollments, qualifying life event (QLE) changes, terminations, and eligibility tracking. Monitor and manage the benefits inbox as a daily priority; respond to employee verification requests and routine benefits coordination. Provide front-line support for routine employee benefits questions; escalate complex or sensitive cases. Support new hire benefits education and enrollment as part of onboarding. Billing, Financial Processing & Reconciliation Own day-to-day carrier billing across all benefit vendors; verify accuracy of monthly premium statements for all group insurance policies. Administer billing reconciliation in partnership with the reconciliation vendor; resolve retroactive adjustments, terminations, and eligibility mismatches with carriers. Process invoices, check requests, and payment submissions; partner with Finance and Accounts Payable. Leave of Absence & Workers' Compensation Serve as the day-to-day point of contact with the third-party LOA vendor administering FMLA, ADA, state leave laws, and STD/LTD; respond to vendor questions and keep internal eligibility records aligned. Administer Paid Family Leave (PFL) forms and processing for employees. Manage workers’ compensation claims communications with employees, carriers, and vendor. Serve as point of contact for OSHA logs. What you will Bring Strong attention to detail and ability to manage sensitive employee information with discretion. Knowledge of relevant laws and regulations (e.g., FLSA, FMLA, ERISA, COBRA). Effective verbal and written communication skills Ability to ramp up quickly and work independently. Strong team player and willing to assist during this transitional period. Ideal Experience Prior hands-on experience administering group benefits (medical/dental/vision, leave, workers’ compensation) at a mid-size organization. 3 years’ experience working in ADP Workforce Now in a benefits/HR capacity. Experience with carrier billing reconciliation and invoice processing. Advanced Excel proficiency. Experience liaising with third-party LOA or workers’ comp vendors. Experience operating in a multi-state, remote first, and geographically distributed workforce, preferred. Equal Employment Opportunity We look forward to reviewing applications from all qualified job seekers. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals, as well as members of the LGBTQIA+ communities. No applicant will be discriminated against because of their race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions. Pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider qualified applicants with arrest and conviction records. Where required by state law, we utilize E-Verify as a part of our employment authorization process. Applicants with Disabilities Reasonable accommodation will be made so that all who are interested may participate in our interview process. If you are in need of an accommodation, please advise in writing at the time you apply.