Temporary Customer Service Representative

Salary: $19.00 Hourly About the Role Our Customer Service department has temporary full and part-time openings for Customer Service Representatives. These are remote positions. Location Remote — open only to residents of MA, NH, or ME Schedule: Full and part-time temporary customer service representative openings available for employment through September 21, 2026. Required Experience Prior experience using eGain for customer service or case management Prior experience using AccuTerm for terminal emulation / order processing Strong communication and spelling skills Typing skills (minimum 30 words per minute) Basic PC skills and experience using the internet Working From Home Requirements Reliable high-speed internet of at least 25 Mbps (hard-wired ethernet connection required) A private, quiet, distraction-free workspace Computer and monitor will be supplied during on-site training Is This the Job for You? Candidates who succeed in this role typically possess the following traits: Friendly and Helpful Attitude — They consistently maintain a friendly and helpful demeanor, prioritizing customer satisfaction with a smile, both in their voice and written communication. These employees enjoy interacting with people all day. Excellent Multitasker — They are proficient in typing and talking with customers simultaneously, ensuring efficient order processing and effective communication. Tech-Savvy — They are well-versed in internet usage and online shopping, which is vital for assisting customers with web-related inquiries and concerns. Punctuality — They understand the importance of being on time for their shifts, recognizing that their timeliness impacts their co-workers and the overall team's efficiency. Goal-Oriented — They thrive in a challenging environment, setting and meeting high standards for call quality, availability, and average call length. They embrace upselling as a necessary and important part of the role. Global Perspective — They appreciate the opportunity to connect with customers from around the world, bringing a global perspective to their customer interactions. Commitment to Learning — They eagerly participate in a paid, week-long training class, demonstrating a strong desire to continuously improve their skills in processing orders and handling customer inquiries. Equal Opportunity We are an equal opportunity employer.