Temporary Hypercare Change Management Specialist

Your future role at a glance Location : Remote - No travel required (CST or EST preferred) Department : Change Enablement & Organizational Readiness Schedule : Rotating shifts | Monday- Friday, Flexibility for nights and weekend coverage | Role ends December 2026 Salary : $38.46 - $39.42 (per hour) - No PTO or benefits provided Life at Ascension: Where purpose meets opportunity Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter. Benefits that help you thrive Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance Time to recharge: pro-rated paid time off (PTO) and holidays Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning Emotional well-being: Employee Assistance Program , counseling and peer support, spiritual care and stress management resources Family support: parental leave, adoption assistance and family benefits Other benefits: optional legal and pet insurance, transportation savings and more How you’ll make an impact in this role Track Operational Health: Manage the Hypercare Readiness Heatmap to monitor performance, backlog, and adoption metrics across business units. Mitigate Risks: Identify process bottlenecks, resource constraints, and productivity issues, coordinating rapid response plans with unit leaders. Facilitate Escalation: Serve as the primary point of contact to connect operational leads, project sponsors, and hypercare triage teams. Manage Reporting: Aggregate quantitative and qualitative data to provide daily and weekly status updates through Executive Readiness Dashboards. Lead Support Networks: Direct the Hypercare Command Network and Change Champions to ensure consistent communication and effective feedback loops for business transitions. What minimum requirements you’ll need Education: High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required. What additional preferences we're seeking Experience: 3–5+ years in Organizational Change Management, Business Operations, Transformation Management, or Consulting, with specific experience managing post-go-live readiness or hypercare command centers. Proven ability to build business impact heatmaps, track operational continuity metrics, and handle risk mitigation during large-scale enterprise deployments. Strong executive presence, data synthesis (turning qualitative user feedback and system metrics into actionable insights), and cross-functional facilitation. Strategic yet execution-focused, analytical, and highly structured under high-pressure go-live conditions. Equal employment opportunity employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. Fraud prevention notice Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system. E-Verify statement Employer participates in the Electronic Employment Verification Program. Please click here for more information.