We are seeking a temporary and bilingual (Chinese – Mandarin/Cantonese) Patient Services Coordinator to join our team supporting our Radiation and Surgery departments. This hybrid position will help bridge language and cultural barriers, ensuring that our Chinese-speaking patients receive exceptional, compassionate care. The role combines in-office duties at our Brooklyn and Manhattan locations with remote administrative support.
Primary Responsibilities
Community and Program Support:
Serve as a key liaison for the Asian Initiatives Program, supporting outreach and coordination for Chinese-speaking patients receiving radiation and surgical care.
Appointment Scheduling and Coordination:
Manage complex scheduling needs across multiple sites and specialties, optimizing provider availability and minimizing patient wait times.
Patient Check-In and Check-Out:
Verify insurance coverage, collect co-pays, and confirm demographic details with accuracy and sensitivity.
Patient Communication:
Handle a high volume of patient calls, inquiries, and scheduling requests in both English and Chinese. Provide clear, empathetic communication to ensure understanding and comfort.
Records and EMR Management:
Maintain complete and accurate patient records using the Electronic Medical Record (EMR) system, ensuring compliance with HIPAA and other privacy regulations.
Care Continuity and Follow-Up:
Educate patients on procedures, insurance requirements, and follow-up instructions. Conduct post-visit follow-up calls to ensure continuity of care.
Cross-Department Coordination:
Collaborate with nursing, radiation oncology, surgical scheduling, and administrative teams to streamline patient flow and communication between departments.
Required Skills and Qualifications
Bilingual (Chinese/English) Required:
Fluency in both Mandarin and Cantonese highly preferred.
Healthcare Experience:
Familiarity with medical terminology, clinical workflows, and the needs of oncology and surgical patients.
Strong Organizational Skills:
Ability to handle multiple priorities, patient requests, and department needs under time constraints.
Customer Service Orientation:
Demonstrated ability to build trust and rapport with patients of diverse backgrounds, particularly within the Chinese community.
Technical Proficiency:
Experience using EMR systems and Microsoft Office Suite (Outlook, Excel, Teams).
Team Collaboration:
Demonstrated ability to work closely with medical and administrative staff across multiple locations.
Preferred Qualifications
Previous experience in a hybrid healthcare role or in community-based medical outreach settings.
Prior administrative support within radiation oncology, surgical, or specialty care.
Flexible work from home options available.
Compensation: $20.00 - $25.00 per hour
Novellis Health is a thriving, independently physician-owned and managed private practice—join our stable, growing team focused on community-based patient care.