Tenancy Enforcement Officer

Salary: £42,221 - £47,940 Grade: Level 3 Zone 2 Location: 5 Pancras Square, N1C 4AG Contract Type: 2 Years (Fixed Term) Hours: Full Time (36 hours) Closing Date: Sunday 6 th September 2026 at 23:59 About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all. How You’ll Be Involved As a Tenancy Enforcement Officer, you'll play a vital role in protecting private renters across Camden and ensuring everyone has access to safe, secure housing. Working as part of a specialist multi-disciplinary team, you'll investigate reports of illegal eviction, harassment and housing-related discrimination, supporting some of the borough's most vulnerable residents to understand and exercise their rights whilst utilising the enforcement tool available to investigate offending. You'll work closely with tenants, landlords, letting agents and partner organisations, using your knowledge of housing legislation to resolve disputes, prevent homelessness and take enforcement action where necessary. This is a varied and rewarding role that combines casework, investigation and advocacy. You'll gather evidence, build cases against landlords and agents who fail to meet their legal responsibilities, and help drive improvements across the private rented sector. By taking a proactive approach to enforcement and tenant support, you'll make a tangible difference to residents' lives while contributing to Camden's commitment to tackling housing inequality and creating safer communities. All About You To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'. You are passionate about ensuring everyone has access to a decent, safe and secure home and are motivated by the opportunity to make a real difference to residents' lives. With experience in housing enforcement, tenancy relations or a similar regulatory environment, you have a good understanding of housing legislation and the practical application of enforcement powers, particularly in relation to unlawful eviction, harassment and tenant protections. You are confident investigating complex cases, gathering and assessing evidence, managing competing priorities and supporting legal proceedings where necessary. An effective communicator, you can build positive relationships with tenants, landlords, managing agents and partner organisations, while remaining professional and resilient when dealing with challenging situations. You can explain legal requirements clearly, negotiate effectively and take a balanced, customer-focused approach to resolving disputes. Comfortable working independently as well as collaboratively within a team, you are highly organised, adaptable and committed to delivering high-quality outcomes. Strong IT skills, attention to detail and a proactive approach to learning and professional development will help you succeed in this rewarding role. How To Apply To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section. We strongly encourage applicants to write their applications themselves. While we understand the growing use of AI tools, we believe that personal reflection and authenticity are key to a strong application. Please avoid using AI-generated content when applying. To view the Job Profile, please click HERE or copy and paste the below URL into your browser: http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11881981/file/document?inline What We Offer At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme. Visit 'www.camdenjobs.co.uk/staff-benefits' for more details. Inclusion and Belonging At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed. Click here for more information on our commitment. Asking for Adjustments At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions. Please contact us on 020 7974 6655, at [email protected] or by post to 5 Pancras Square, London, N1C 4AG. We’ll work with you to make sure the process works for you. Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.