Third-Party Care Coordinator

The Third-Party Reproductive Coordinator provides administrative and practical support to patients participating in the third-party program, preparing them for treatment by providing information regarding each clinical aspect of the treatment cycle, as determined by physician. The Third-Party Reproductive Coordinator works in a collaborative relationship with physicians, the care team and the clinical department, as well as with other departments and employees. This is a fully remote position. What the role entails: Serve as the primary contact for intended parents, ovum donors, and gestational carriers from initial consultation through treatment start. Provide information on treatment cycles, including IVF, donor cycles, gestational carriers, and other third-party reproductive options. Ensure compliance with FDA regulations and clinic protocols. Review patient records, coordinate necessary tests, and track pre-cycle requirements. Assist with consents, documentation, and communication with external agencies. Support outside physicians using the clinic’s services. Participate in staff meetings, professional development, and marketing efforts. Cross-train and provide coverage as needed. Other duties as assigned, within the scope of practice. Education and/or Experience: High School Diploma or equivalent required; Bachelor’s degree preferred Minimum of two years of work experience in healthcare preferred Minimum of one year of work experience as a Third Party Coordinator strongly preferred Prior experience in IVF preferred Why You'll Love Working Here – Our Amazing Benefits: Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee only healthcare coverage option is also available. Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family. Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most. Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose! Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years. Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being. Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck. Rewards for Connections: Earn extra money with our Employee Referral Program —your network is invaluable! Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development. Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness. Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them. Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.