Tier-2 IT Support Engineer

Description The company looking for Tier-2 IT Support Engineer based in the Singapore office to support the Singapore site and APAC users. The role delivers timely, professional IT support aligned with Cellebrite policies and SLAs — hardware break/fix, AV, onboarding/offboarding, imaging, and ticket handling through the client ITSM system. 3 working days/week – Mon & Wed on-site (09:00–18:00 SGT), Friday remote. Seniority: Mid (Tier-2, ~2–4 yrs hands-on desktop/field support). Responsibilities: Hardware break/fix for laptops, accessories, and other IT equipment AV support for conference rooms Maintenance of workstations (docking stations, screens, cables) Basic maintenance of the network room (with client-provided instructions) Onboarding and offboarding of employees IT equipment inventory stocktaking Preparation and imaging of laptops for local stock; upkeep of spare laptops Handling IT support tickets via the client ITSM system Participation in Tier-2 IT support team meetings and training Daily service reporting (ticket volumes, SLA performance, surveys), monthly inventory reconciliation, onboarding/offboarding checklists Requirements Must-have skills: Hardware troubleshooting & break/fix — laptops, accessories, docking stations, screens, cables, imaging ITSM / ticketing & SLA handling (client ITSM system, daily service reporting) Microsoft 365 administration & support Okta — identity / SSO / access management AV / conference-room support Onboarding / offboarding of employees Networking basics — network-room maintenance (with client instructions) IT security & compliance — device hardening, access control, PII handling, media sanitization English-language professional support & communication Nice-to-have skills: APAC / regional multi-site user support experience IT asset / inventory management & stocktaking Laptop imaging / MDM tooling (Intune, Autopilot, Jamf) Daily reporting, team collaboration & backfill coverage