Time Critical Account Manager - Cargo

Overview About Air Partner Cargo We are a specialist provider of Time Critical logistics services, focused exclusively on the movement of critical shipments where time is the defining factor. When aircraft are grounded, production stops or deadlines cannot move, standard transport is no longer enough. That is where we operate — designing and executing rapid-response logistics solutions for the world's most time-sensitive movements. We work exclusively with urgent, high-impact shipments where failure is not an option and certainty matters as much as speed. Role Purpose: As a member of Air Partner Cargo, the Time-Critical Account Manager (Cargo) is responsible for managing and growing key client relationships within the time-critical vertical. This involves providing tailored solutions to meet clients' critical transportation needs and the booking and execution of time critical shipments. The Account Manager will act as the primary point of contact, coordinating with vendors, operators and client suppliers to deliver exceptional service, optimize efficiency, and drive revenue growth. Success in this role requires a deep understanding of time-critical logistics, strong problem-solving skills, and the ability to perform under pressure. The ideal candidate will proactively manage client expectations, anticipate challenges, and deliver innovative solutions to maintain service excellence in a fast-paced environment. This role will be home based with no direct reports. The role begins on a training schedule during standard business hours. Once key milestones are met and training is successfully completed, the position transitions to a rotating day/night shift pattern. Responsibilities Accountabilities · Provide a variety of Time Critical Services, including Hand Carry (OBC), Next Flight Out (NFO), partial and full charters, hybrid solutions, and road transport, while enhancing Air Partner’s brand awareness among customers and suppliers. · Rotational shifts outside regular working hours are required and demonstrate the ability to perform efficiently in time-critical and challenging situations · Ability to grow relationships and communicate effectively with customers and vendors. · Understand aircraft and truck types, both in size and capabilities · Route, Track & Trace loads in process · Identify, communicate, and resolve any issues with shipments · Ensure delivery of KPI’s while displaying the values & behaviours expected. · Promoting the Time Critical services to Air Partners clients within the US region. Qualifications Candidate Requirements · High School Diploma, Bachelor's Degree preferred · Experience in air freight or freight forwarding with a focus on Time Critical Services is an advantage. · Strong market knowledge of both airlines and customers · Experienced working in an international, multi-cultural environment · Outstanding organizational, prioritization and time management skills · Excellent written and verbal communication skills · Adaptable to change, competitive and highly motivated · Anticipates and intervenes, to recover a situation in a timely and constructive way What We Offer What We Offer: Compensation & Benefits At Air Partner Cargo, we believe in fair compensation based on experience, skills, and qualifications. The starting salary on offer for this position is $80,000 + commissions. We also offer a range of benefits designed to support your well-being and personal life, including: Competitive 401(k) A variety of additional programs and services in support of your total well-being Everyone is welcome here Each of us is unique, and that’s what makes us amazing. We believe there’s power in bringing people with different backgrounds, points of view and life experiences together. So, bring yourself and your best ideas. Air Partner Cargo (a Wheels Up Company) is committed to a policy of equal employment opportunity for applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices and make all other employment decisions without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age , disability, genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances. Because when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve. Need Accommodations? If you need assistance with applying, please reach out to us at [email protected]. Simply include “Accommodation Request” in the subject line so we can quickly address your needs. We look forward to learning more about you and how you can contribute to the Wheels Up journey!