Tracking Coordinator

About Us Based in Canada but serving clients throughout North America, Virtual Professional is not a post-pandemic organization. Established in 2008, our core belief in the transformative power of remote work has been the driving force behind our mission. Virtual Professional has evolved into a dynamic platform, attracting attention for our innovative model. We are dedicated to being the bridge between the remote job needs of North American companies and the top-tier Latin American professionals. Our commitment extends to ensuring the financial stability of our Virtual Professional Partners (VPPs) and creating optimal conditions for them to deliver exceptional services. For our client companies, we offer a seamless recruitment process, providing access to a pool of skilled professionals that drives profitability and business growth. Job Description This is a remote position. As a Tracking Coordinator you will play a crucial role in ensuring we exceed our clients KPI expectations. You will be the primary liaison between our Carrier Sales Representatives, Account Operations Team, and our partner carriers. This position also makes tracing updates and pertinent load details. Requirements Job Responsibilities Building and maintaining relationships with partner carriers. Tracking and tracing your branch’s freight. Proactively identifying potential problems and resolving them before they escalate. Monitor loading, unloading and appointments – follow up with partner carriers and customers regarding delays, missed appointments and late arrivals. Ensuring that any problems such as delays, accidents, etc., are communicated immediately to our Account Operations and Carrier Sales Teams. Demonstrates professionalism, positive attitude, and exceptional telephone etiquette. Assist other team members when required Qualifications Customer Service Experience. MS Office Proficiency. Excellent English communication, reading, and writing skills. Skills Strong communication skills. Multi-tasker. Active Listener. Attention to Details.